Senior Communications Specialist, Office of the Provost
To be considered, please submit the following
Portfolio with three applicable business writing samples
(tip: these can be added at same point as you are adding resume/CV in the application process)
Who We Are
The Office of the Provost provides academic leadership to the University of Southern California. Its fundamental task is to ensure excellence in teaching, research, and scholarship. Andrew Guzman, provost and senior vice president for academic affairs, is USCâs second-ranking official and the chief academic officer. He oversees 18 of the universityâs professional schools and academic units, in addition to USC Museums, and the divisions of student affairs, libraries, student religious and spiritual life, and enrollment services.
The Office of the Provost is seeking a Senior Communications Specialist to provide, under consultation with the Provost and Provostâs Chief of Staff, leadership for and development of all Provost-related communication channels and endeavors. This role interacts with leaders and employees across the University to align Provost communication efforts to the core academic mission while maintaining an efficient and collegial workspace. Attention to detail, strong verbal and written communication skills, and the ability to preserve confidentiality are required.
The Senior Communications Specialist will report to the Provost.
Job responsibilities include:
Under consultation of the Provost and Chief of Staff, provides leadership for development of communication objectives, strategies, and plans for the Office of the Provost and projects for which the Provost acts as executive sponsor.
Develops, reviews, and disseminates clear, engaging communications to a broad range of employees, partners, and stakeholders overseen by the Office of the Provost.
Develops content for publications and presentations (e.g., websites, newsletters, leadership talking points, etc.).
Composes and produces a variety of business correspondence, reports, confidential documents and/or forms, and related materials.
Collaborates with teams internally and externally across the University to align messaging with the academic mission and values of USC.
Manages relationships and build partnerships across the University, including with University Communication, USC Social Media Council, as well as with school-based communications offices and units that report to the Provost.
Supports efforts to streamline messaging, providing consultation support to leaders, departments, and project teams.
Leads development efforts regarding documentation, intranet, and social media presence. Reviews and manages changes and updates to antiquated or obsolete documentation.
Manages departmental public relations efforts, maintaining customer-experience continuity and
consistency for a school or divisionâs brand, image, and voice.
Defines communication and distribution policies and procedures, developing and refining staff distribution channels and style guides.
Maintains currency with technology, standards, and best practices.
Supports process improvement efforts within and across teams.
Conducts research appropriate to craft associated communications, presentations, talking points, and more.
Maintains unit or departmental database and related records.
Ensures confidentiality and controls access to sensitive information such as faculty or staff personnel files.
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics
Performs other related duties as assigned or requested.
Creates strategic social media plan and content to increase the visibility of the Provost Office while engaging students, alumni, and the campus community.
Manages and creates content for all social media accounts and takeovers, including, but not limited to, Facebook, Twitter, LinkedIn, YouTube, and Instagram.
Monitors responses on social presences, including troubleshooting issues as they arise through all social media avenues.
Conducts routine research to understand trends as they relate to content and social media strategy. Makes recommendations based on research, trends, etc.
Attends off-site events and photo shoots as necessary to garner content for social platforms.
Compiles monthly reports to measure results and optimize strategy and tactics.
Manages and maintains content for the Office of the Provost Website and affiliate webpages such as Dean Search webpages.
Crafts faculty spotlight messages and news stories about campus activities for publication on the Office of the Provost website.
Recommends and develops engaging web content and strategies for the Provost and the Office of the Provost website.
The University reserves the right to add or change duties at any time.
Degree in Business Administration, Marketing, Communications, Journalism, Public Relations or a related field
Minimum five years of experience in related communications roles with strong background in web and content management (must provide examples of work)
Three+ years of experience in higher education is ideal
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, TikTok, and other social media best practices
Knowledge in Photoshop, In Design, Illustrator, and Creative Suite
Exceptional skill in writing, rewriting, copyediting, and proofreading
Demonstrated experience in typography, layout, and composition
Demonstrated Drupal, WordPress, HTML, or digital content management systems experience
Strong knowledge and understanding of digital media
Working knowledge of Concur, Workday, SharePoint, Salesforce Marketing Cloud, and other university systems is ideal
Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint), Zoom, Adobe Acrobat, and Dropbox
Maintains confidentiality and tact in all communications; conducts daily activities with utmost professionalism
Able to quickly find accurate information from both university and outside sources
Excellent written and oral communication, organization, interpersonal, and problem-solving skills
Exceptional attitude and dedicated team player
Critical thinking and problem-solving skills
Strong ability to manage several different projects simultaneously on tight deadlines
Ability to work with a wide range of internal and external stakeholders
The salary range for this position is $97,500 to $104,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidateâs work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
The University of Southern California is an Equal Opportunity Employer.
Minimum Education: Bachelor's degree
Addtional Education RequirementsCombined experience/education as substitute for minimum education Minimum Experience: 5 years of experience in communications, marketing, higher education, or related fields.
Minimum Skills: Excellent written and oral communication skills, and proven copy editing experience.Exemplary understanding of the nuanced messaging required for various audiences and distribution channels.Demonstrated experience managing public relations and developing social media presence for an organization, and solid grasp of professionally utilizing social media platforms.Experience with large and complex distribution lists.Ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements.Ability to build, develop, and manage positive working relationships and rapport with diverse, high-performing teams.Proven ability to provide both detailed information as well as summaries to management-level individuals and groups, and experience presenting technical topics to non-technical audiences. Preferred Education: Bachelor's degree Communication OrBachelor's degree Marketing OrBachelor's degree in related field(s)
Preferred Skills: Experience working in higher education administration or governmental administration (e.g., federal, state or locallegislative or executive administration).
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.