The Program Coordinator, NDAB will provide administrative support for a newly formed Office for Community Conduct (OCC) that will guide the ongoing implementation of non-discrimination and anti-bullying (NDAB) policies and procedures across the University.
The Office for Community Conduct that will anchor NDAB work, seeks a strong customer service and administrative support professional to serve as a key member of the team. This position reports to the Associate Chief Diversity and Inclusion Officer. The Program Coordinator is the first point of contact for all community members engaging with the new office.
The incumbent will provide overall support for activities related to NDAB. Responsibilities include, but are not limited to:
Greet all visitors in a welcoming and professional manner.
Support in-person and virtual activities; assist with meeting arrangements, event and program logistics.
Answer main office phone, respond to inquiries, take messages, direct incoming calls with efficiency and discretion.
Handle policy and related process inquiries, triage for follow-up as needed.
Manage the NDAB inbox, prioritize, file, and respond to general e-mail inquiries.
Assess needs of individuals contacting NDAB and determine the appropriate course of action; research information, provide follow-up, and engage team resources as needed.
Facilitate non-discrimination and anti-bullying case intake support.
Lead daily office operations, handling projects such as mail, furniture, space, and technology maintenance.
Assist with team financial processing: purchase office supplies, prepare vendor payment requests, prepare team expense reports, and assist with travel arrangements for the NDAB team.
Organize team meetings, shared calendar, activities, and retreats.
Support calendar management for the Associate CDIO.
Contribute and engage with strategic discussions as an active member of the team.
Capture meeting minutes and distribute notes and action items across constituents.
Design and distribute office materials, templates, branded items.
Edit digital documents, flyers, posters, and website as needed.
Assist with communications efforts and campaigns.
Assist with special projects and research as needed.
Foster inclusive and accessible services and events while modeling University values.
Candidates MUST meet the following basic qualifications to be considered for this role:
A minimum of three years of relevant experience; a combination of experience and education will be considered.
Proficiency in Microsoft Office suite. Proficiency in the use of office equipment such as telephones, fax machines, scanners, and photocopiers.
Additional Qualifications and Skills
Attention to detail and excellent communication skills are essential.
Professional communication skills are essential for this role.
Proven record of providing strong and effective customer service.
Ideal candidate will possess intercultural sensitivity and have the ability to deal effectively and respectfully with people from different backgrounds, experience levels, and in all types of situations.
Ability to leverage sound judgement to operate with discretion and tact.
Demonstrated ability to work successfully under pressure. Experience working in an academic setting is preferred.
Ability to research and resolve issues quickly and utilize problem-solving skills on a consistent basis.
Ability to prioritize work and handle confidential material.
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Hybrid (partially on-site, partially remote)
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.