Personal Wealth Manager - Wealth and Personal Banking
Location: Singapore, Singapore
Type: Full Time
Internal Number: 20261764
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If you???re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.
We are currently seeking a high calibre professional to join our team as a Personal Wealth Manager.
Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
Adopt a needs-based approach to provide recommended solutions for retail banking and general insurance products to meet customer's financial needs
Provide financial planning and advisory services aligning to clients??? needs and investment profile
Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
Respond to customers??? queries on home loan and other international banking needs and refer them to the right channels as appropriate
Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines
Compliance, Risk & Control
Ensure that KYC/AML and other compliance norms are strictly adhere to
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm???s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Attend to the operational needs of the branch and business where required by line managers or Branch Director
Take ownership for the customer???s purpose of visit to HSBC and deliver an effective solution
Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
Meet SLAs for all processes where applicable
Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-??-vis the market
Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback
Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
Diploma/Degree qualification with relevant customer service experience
New graduate and/or with proven sales experience is a plus
Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment
To be considered for this role, the relevant rights to work in Singapore is required.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.
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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.