Position Description

• Aid the platform development team (and vendors) in troubleshooting issues at the intersection of course content and technology
• Provide expertise to faculty and other stakeholders of platform capabilities and learner experience guidelines
• Support needs analysis for product enhancements
• Support representation of product development goals and needs at weekly platform meetings

Basic Qualifications

Additional Qualifications and Skills

• Bachelor's Degree is strongly preferred
• Strong writing and grammar skills
• Excellent attention to detail
• Ability to problem-solve and work independently
• Ability to learn new technologies quickly and effectively
• Technical experience developing and deploying courses in learning management systems
• Experience with data management, learning analytics, and data-informed decision making
• Strong organizational skills and the ability to prioritize and manage multiple competing deadlines
• Knowledge of digital accessibility standards and best practices
• Experience with tools for evaluating accessibility
• Experience with UI/UX testing
• Knowledge of basic HTML
• Committed to delivering a human-centered, quality learner experience
• Comfortable with ambiguity, with a growth mindset and the ability to work both autonomously and in collaboration to deliver and meet deadlines
• Motivated to remain at the forefront of educational technology, with the ability to present a perspective on these issues in strategic and technical conversations

Additional Information

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

About Harvard University Medical School

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

Connections working at Harvard University Medical School