The Content Specialist for the Product Development group within the Office for External Education (OEE) at Harvard Medical School supports a growing portfolio of educational products and programs designed for OEE's target markets of corporate learners, health care professionals, and the general public. Reporting to the Assistant Director, Instructional Design, the Content Specialist will lead the setup of learning experiences that set high standards within the medical education community within the learning platform; will hold significant responsibility for beta testing and quality assurance; and will support course delivery by maintaining and updating existing courses.
The Content Specialist will have a deep interest, and preferably experience, in the field of online education, along with a strong desire to offer a superior educational product to a diverse online audience. The candidate should be known for careful attention to detail and rigor in documentation, strong writing skills, the ability to problem solve and work independently, and the ability to frame clear questions for effective discussion and action. The candidate should be comfortable in an educational setting, capable of working at a fast pace, and able to learn new technologies quickly. This individual will balance multiple projects and competing priorities. This position will contribute to the Product Development group's ethos as a learning organization and center of excellence, with a mindset geared toward quality, scale, and learner success.
Primary functions of this position:
LMS Implementation and Course Maintenance (40%)
Facilitate course build efforts for OEE LMS types
Apply technical and content development expertise to the implementation of engaging, relevant, and inclusive asynchronous online learning experiences, delivered via a variety of LMS types
Identify opportunities to configure course assets to improve the learner experience
Perform quality assurance and functionality checks for online learning experiences
Support processes for UI/UX testing within learning platforms
Update and maintain existing online courses, including implementation of routine course fixes, including typo correction, image updates, and assessment item updates
Advise OEE colleagues on baking accessibility into project analysis and design phases; review content for adherence to digital accessibility standards and best practices
Content Management and Documentation (30%)
Support efficient file management and versioning for course assets
Proofread course components for grammar, formatting, and consistency
Review course materials for assets that require copyright review, research permissions, and guide faculty on appropriate next steps
Coordinate with other team members to maintain documentation related to online course creation and delivery, QA, and beta testing practices
Learner Data Reporting (20%)
Coordinate among product development, technology, and operations teams on the instrumentation of learning analytics in courses
Gather and organize learner experience data collected by the learning management system
Create reports on platform learner activity and course evaluation feedback to inform the product development team's opportunities for product refinement and enhancement
Instructional Technologies and Innovation (10%)
Aid the platform development team (and vendors) in troubleshooting issues at the intersection of course content and technology
Provide expertise to faculty and other stakeholders of platform capabilities and learner experience guidelines
Support needs analysis for product enhancements
Support representation of product development goals and needs at weekly platform meetings
4 or more years of experience. Higher education may count towards experience.
Additional Qualifications and Skills
Bachelor's Degree is strongly preferred
Strong writing and grammar skills
Excellent attention to detail
Ability to problem-solve and work independently
Ability to learn new technologies quickly and effectively
Technical experience developing and deploying courses in learning management systems
Experience with data management, learning analytics, and data-informed decision making
Strong organizational skills and the ability to prioritize and manage multiple competing deadlines
Knowledge of digital accessibility standards and best practices
Experience with tools for evaluating accessibility
Experience with UI/UX testing
Knowledge of basic HTML
Committed to delivering a human-centered, quality learner experience
Comfortable with ambiguity, with a growth mindset and the ability to work both autonomously and in collaboration to deliver and meet deadlines
Motivated to remain at the forefront of educational technology, with the ability to present a perspective on these issues in strategic and technical conversations
A cover letter is highly encouraged as part of the application process.
This position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
The Harvard Medical School is not able to provide visa sponsorship for this position.
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Commitment to Equity, Diversity, Inclusion, and Belonging We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.