We are looking to hire a Web Operations Manager within Greystar's Enterprise Digital Marketing team to help lead the development and management of the company's corporate digital presence. This is an exciting time for Greystar, as we look to further grow our business and create a world-class digital experience for the millions of global visitors who reach our site each year. You will contribute to Greystar's Digital Transformation efforts by helping us create scalable, global digital experiences to solve business problems and seize business opportunities. As the Web Operations Manager, you will play a key role in shaping how our digital initiatives come to life within our global public web channels. Working side-by-side with the Marketing, Digital Product, and Technology teams, you will manage digital projects of varying sizes and complexity, including launching new websites, implementing prioritized enhancements, prioritizing backlogs and managing day-to-day site operations. This is a busy, varied, and hands-on role, and the right candidate will be happy both finessing smaller details on the site and helping to develop and deliver strategic initiatives. Our ideal candidate is curious, collaborative, loves solving problems, and has a passion for all things digital.
DUTIES & RESPONSIBILITIES:
Lead public-facing web development and enhancement projects in partnership with internal clients/stakeholders and external agencies: assess resource requirements, including scope, budget, and technology needs; allocate resources effectively to ensure optimal utilization and timely project completion
Manage product backlogs, develop roadmaps and release schedules, and proactively manage risks and issues
Maintain, update, and oversee daily website operations, including development of new webpages and websites, updates to web content, improvements to site navigation, troubleshooting of website issues, and enhancement projects to improve website performance and user experience
Actively manage the prioritization and execution of website requests and backlog via ticketing system
Provide support for on-boarding website technology users.
Help manage domain registrations, application service providers, and hosted solutions.
Monitor and report on KPIs and provide actionable insights and recommendations to leadership and stakeholders
Stay on top of digital trends and best practices to ensure digital channels are up to date and have a competitive advantage.
QUALIFICATIONS & EXPERIENCE
5+ years project management experience in a web/digital context, using primarily agile methods, and working on projects of various sizes and complexity.
Experience of working with web content management systems, Digital Asset Management systems, Customer Relationship Management systems within large, complex websites.
Experience directing and motivating teams and not under direct management
Bachelor's degree preferably in a web or information management discipline, or equivalent professional experience.
Experience using Google Analytics, Google Search Console and Google Tag Manager to track and analyze website performance, user behavior, and conversion metrics.
Experience using Sitecore, Salesforce, Microsoft D365, and Adobe Experience Manager
Sufficiently broad knowledge to understand and triage technical issues inherent in large web-based applications and the demonstrated ability to work well with technical staff to identify and successfully address issues in areas beyond own technical expertise.
Knowledge of website design principles and UX frameworks
Solid interpersonal skills and ability to build positive, collaborative relationships with internal clients, international teams, and agency partners
Good research, analytical and problem-solving skills
Outstanding written and verbal communication skills with the ability to clearly convey complex information to individuals with varying levels of technical expertise
Strong attention to detail, adaptability, troubleshooting skills, and proactive mindset
High degree of initiative and versatility with a clear understanding of the principles of good digital experiences
Ability to provide leadership and project management to assigned initiatives.
Ability to work effectively independently and as a part of a remote team and manage multiple priorities in a complex environment.
Ability to take ownership of complex problems and make recommendations leveraging data and business needs
Ability to execute on strategy through tactical implementation and execution of initiatives
Proactive work style with proven ability to lead multiple projects and manage competing priorities with minimal supervision
Ability to quickly pick up new skills and learn new tasks.
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.