Roles and Responsibilities: Understand clients' trading requirements, incl. trading behavior for each market in a highly dynamic and demanding trading environment. Manage all incoming enquiries from clients, brokers and vendors, issues management and perform investigations to resolve them. Engage with various bank functional specialists for review of new contracts and services discussions with new buy and sell side brokers, vendors, etc. Communicate with clients on certification when onboarding new institutional clients Monitor institutional business initiatives, timelines and milestones in accordance to the business goals and deliverables of the Institutional Business. Work closely with the Digital Business & O&T team to en