We are looking for a Senior Consultant to join our Performance Improvement department!

The Senior Performance Improvement Consultant is responsible for independently facilitating complex, large cross-functional performance improvement projects and design challenges of varying scope and supporting cross-functional process improvement teams to achieve the organization's mission and goals and to ensure compliance with accreditation, licensing and regulatory requirements. The Senior Performance Improvement Consultant supports senior staff in the preparation, facilitation and follow-up of improvement team meetings, compiling and creating graphical displays of data, developing presentations and employing project management skills to ensure goals are achieved within the specified timeframes. You will be responsible for participating in the annual quality strategic planning process and any regulatory or accreditation survey that includes review of performance improvement processes.

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Beyond an outstanding benefits package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of care we strive for.

Primary Duties and Responsibilities:

• Utilizes knowledge and understanding of advanced qualitative and quantitative statistics to synthesize complex data and extract key insights into the human condition from qualitative information. Assures integrity of data sets and data elements through routine and systematic procedures. Develops alternative solutions to overcome data limitations. Applies a broad range of performance improvemet tools and methodologies (e.g. Lean and Six Sigma), and problem-solving techniques to identify opportunities for improvement and facilitate change. Supports health system monitoring efforts and management dashboards. Applies research design and methodology to produce publishable results.
• Provides concise reports of activities and results to support decision-making for a variety of performance improvement projects. Regularly communicates and provides program/project updates to project teams. Identifies key touch points for stakeholder/organizational communication and communicates verbally and in writing to a variety of audiences internally and externally. Prepares and presents reports to all levels of health system employees, medical staff members, and senior management.
• Oversees and reviews activities, deliverables, and deadlines across the project portfolio. Creates and updates project work plans, prioritizes work, and manages multiple project teams to meet key deliverables, timelines, and budgets. Proactively identifies potential project barriers and delays and manages competing priorities and relationships with stakeholders, champions, and executive sponsors to resolve issues. Facilitates oversight committees.
• Quickly acquires subject knowledge expertise by researching best practices and regulatory guidelines from a variety of sources. Conducts ethnographic research for building a sense of empathy with constituents. Provides consultation and shares expertise with stakeholders/clients across the organization.
• Educates, coaches, and mentors department staff, health system management, and leadership. Conducts just-in-time and planned training (e.g. Safety Fair and NEO) to educate members of interdisciplinary improvement teams on performance improvement methods and tools to enhance their ability to achieve performance improvement goals.

Education:

• Bachelor's Degree in a quantitative field (e.g. statistics, business, science, engineering) is required, a Master's Degree is preferred.

Experience and Skills:

• Five (5) years of progressive responsibility in the application of process improvement, statistical process control methodologies, and independent facilitation of process improvement teams.
• Two (2) years of experience in an acute health care setting and knowledge of health care regulations, accreditation, and licensing requirements is preferred.
• Progressive experience with independently facilitating performance improvement teams.
• Extensive knowledge of health care regulations, accreditation, and licensing requirements.
• Experience and expertise in advanced process improvement methodologies, project management, and team facilitation.
• Demonstrated proficiency in applying principles, concepts, and techniques of quality/performance improvement.
• Demonstrated leadership, influencing, listening, facilitation, and problem solving skills.
• Experience designing, developing, and delivery of training programs.
• Collaborates to problem solve and make decisions to achieve desired outcomes.
• Establishes effective working relationships with cross-functional team(s).
• Shares knowledge, time and expertise to assist other members of the team.
• Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups.
• Responds timely, effectively and appropriately to deliverables.