Department: College of Visual & Performing Arts (CVPA)
Ticket Office Manager, Hylton Performing Arts Center
The George Mason University College of Visual and Performing Arts (CVPA), Hylton Performing Arts Center (HPAC), seeks qualified candidates for the position of Ticket Office Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
The Ticket Office Manager is responsible to manage ticket office operations within established guidelines and policies. This includes supervision of all ticket office staff members, hiring and training of all staff members, and evaluation of all staff members. This position is also responsible for the effective and efficient operations of the ticket office, both in its daily activity and with specific operations required at performance times. This includes the generation of all necessary reports and the accurate and timely handling of all funds collected at the ticket office. This position interacts with resident art partners and all outside rental agencies to coordinate all aspects of the ticketing of performances. This position handles approximately 180 ticketed events whether University events, Resident Art Partners/Affiliate Partners and outside rentals for the Merchant and Gregory Hall. The Ticket Office Manager also oversees the merchandise transactions for Hylton produced productions, coordinating sales and receipts. Duties include:
Overall supervisory and management responsibility for the operation of all ticket office functions, instilling in the staff the value of exceptional customer service. Oversee all functions of ticket operations, including subscription, group and single ticket sales, using all sales outlets: ticket office, phone sales, and online sales;
Oversee the hiring, training, and supervision of all ticket office staff. Supervision of 1 full time and up to 15 part time staff responsible for cash handling and customer service. Direct division of workload to meet the HPAC needs while maintaining the highest levels of customer service;
Oversee the processing, reconciling, and depositing of daily sales receipts, using University systems, procedures, and guidelines, including all ticket and merchandise sales. Ensure all event reconciliations occur in a timely manner and information is delivered to the finance department;
Event creation and management within the ticketing system. Act as the primary coordinator for event and season ticket creation in Tickets.com – Provenue ticketing system for HPAC;
Primary contact for all HPAC clients using Provenue ticketing system for their events. Responsible for creation and accurate input of ticketing information. Coordinating with clients on all special promotions including third party ticket sales such as Goldstar and Groupon. Ensure post event reconciliation is completed and delivered to appropriate finance department personnel for processing; and
Management of HPAC online merchandise store and web sales for digital event streams.
Substantial supervisory experience;
Excellent interpersonal and analytical skills; and
Demonstrated experience with computerized ticketing.
Bachelor's degree in business, or a combination of education and experience;
Understanding of and appreciation for the performing arts; and
Supervisory experience in a computerized ticket environment in a university setting.
Salary: Commensurate with education and experience.
Location: Prince William, VA
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George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.
Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study.
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George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.
We Are in Virginia. But We Serve the World.
Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.
Washington, D.C.: Land of Opportunity.
Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation.
At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer.
You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.
There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services.
In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.
Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.
Enriching Work Environment.
We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.
Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.
We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.
While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.
We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.
Interacting with people from a variety of backgrounds will:
•Widen your outlook of the world,
•Show you how to work and collaborate with people of differing views,
•Expose you to new perspectives from people with disparate life experiences, and
•Give you the social skills to interact with all kinds of people.
Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.
Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.
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We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.
Social and Cultural Venues.
Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.