Under the direction of the Dean of University Libraries, provides oversight to the Engagement & Research Services division within the library and guides the development of supervised personnel. As a librarian some holiday, evening, or weekend duties are required.

Responsibilities:

• 30% Primary responsibility for planning, coordination, and administration of the Engagement & Research division, including the Undergraduate, Graduate, and Faculty Service units. Duties include, but are not limited to:

  • Provides leadership and vision in the management, support, and administration of public services at the Dick Smith Library and the universityâ™s off-campus instruction sites. Coordinates with Rickett to ensure services are sufficient.

  • Monitors, directs, and evaluates the work of User Services personnel (professional and paraprofessional staff) to ensure quality, adherence to policies and procedures, accuracy and productivity, and a collaborative working environment.

  • Maintains communication with division staff to facilitate the work of the library and ensure library staff is informed of library activities and initiatives.

  • Works with direct reports to coordinate recruitment, hiring, orientation, training, supervision, and evaluation of staff.

• Establishes and evaluates workflow patterns in the creation of appropriate service policies and procedures that adhere to professional standards and best practices. Documents policies and procedures for processes and services.

• Collaborates with the Dean of University Libraries and library leadership in the development and execution of strategic plans to ensure that library services support established missions and initiatives including budgeting.

• Guides the strategic planning of short- and long-range goals for User Services and its units

• Makes budget recommendations and monitors expenditure for User Services

• Ensures the timely compilation and analysis of statistics for required reports and other documents as requested

• Maintains knowledge of current and emerging trends in user and public services, outreach, library technologies, and research tools and resources

• 30% Responsible for the administration of remote services including but not limited to reference, instruction and liaising at all university instruction locations.

  • Works with the Ft. Worth librarians and outreach facilities to promote interaction between academic programs and library services and resources

  • Liaisons between University departments, faculty, and students in the development and delivery of User Services

  • Coordinates and guides outreach, programming, and instruction via marketing and social media outlets

  • Coordinates the assessment and the impact of services, supports existing service models, and develops/recommends new models or services

  • Supports ongoing training of library staff for effective user service and compliance to standards established for library customer service

  • Ensures that policies and procedures are being followed, evaluated, and updated as needed

  • Coordinates with the Dean and Associate Director to maintain Library calendars and schedules to maximize user access to services and facilities

  • Supports a regular schedule of evaluations/surveys to determine and monitor the effectiveness of library services

  • Maintains effective relationships with Library staff and Tarleton community, disseminates information and promotes library services and facilities, and projects a positive image of services and staff

• 20% Coordinates with the Dean, Associate Director, and Library IT Coordinator to administer the library network, applications, resources, and other technologies:

  • Ensures robust library support for new and established technology services.

  • Maintains in-depth knowledge of computer technology and software, resources, and tools as applied to library operations and resources.

  • Takes the lead in the application and creation of new technologies that improve user access to library resources and staff work as it relates to User Services including but not limited to library automated systems, library web pages, and network resource policies and procedures

  • Helps support ongoing training of library staff for effective use of library technologies and resources.

• 10% Responsible for overall development of patron services including but not limited to:

  • Works with librarians and faculty to improve services and resources.

• Makes purchase and budget recommendations for Undergraduate, Graduate, and Archives departments.

• Coordinates the identification and development of archive collections (print and digital) and other special collections

• 10% Professional Librarian: Serve the community using expertise in reference, instruction, liaison, and professional duties.

  • Reference

    • Provide reference services through various communication methods to on- campus and off-campus students and faculty and keep accurate counts.

    • Develops and delivers necessary training for traditional and new reference services.

    • Staff Reference services as assigned.

    • Provide point-of-use instruction and assistance to individuals or groups as needed.

  • Instruction

    • Actively solicit, create, and teach library instruction to support the universityâ™s curriculum and students in both traditional and online formats.

    • Provide both general and subject-specific bibliographic instruction to classes as requested by faculty members which teach information literacy skills via embedded sessions, bibliographic sessions, video creation and instruction as necessary for student and faculty development.

    • Prepare instructional materials for classes and other groups as needed including but not limited to videos, LibGuides, pathfinders, and programming.

  • Subject Liaison

    • Serves as liaison to one or more academic departments, working with faculty to meet their information needs and the needs of their students.

    • Work with assigned departments and co-workers to enhance the libraryâ™s collections and act as a point of contact for services.

  • Professional

    • Recommends policy and procedure changes as it deals with the library, instruction, reference, liaising, and services.

    • Actively develop and implement ideas for the promotion of the library to the university community including but not limited to programs, activities, and services.

    • Work within teams and departments to recommend and assess new programs, policies, procedures, and services.

    • Assists in covering library service points as needed.

    • Attend professional meetings and remain abreast of relevant current developments in the field

    • Positively represents Tarleton State University in professional, community, and state organizations.

    • Maintains professional demeanor and appearance in representing the Library and the University.

    • Serve on university committees.

    • Attend meetings of faculty/staff.

    • Maintains âœopen door❠to internal and external customers. Other duties as assigned.