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T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.
Seeking strategic, hands-on Sr. Privacy Technical Manager to support innovative client groups and our privacy compliance program. You’ll become a member of a diverse, fast-paced, and high-performing team under the direction of the Chief Privacy Officer in the Legal Affairs department. You’ll drive awareness of T-Mobile’s privacy strategy and business alignment, helping to ensure innovative, business-enabling, and customer-centered results. Acting as a privacy subject matter expert, you enable the business, product, and back-office stakeholders to own and drive compliance with applicable privacy laws, regulations, company policies, and contracts. You collaboratively develop core components of the privacy framework and new law compliance. You drive the adoption of T-Mobile’s privacy program across T-Mobile’s ecosystem to increase both the transparency and accountability for the personal data we collect and enable the highest degree of protection for our customers.
What you’ll do in your role.
You will partner with the privacy counsel, business owners, product owners, security, and other stakeholders to ensure T-Mobile products, services, and related systems are built to legal requirements and to policies and procedures. You’ll help enable program components like Data Subject Access Requests and Privacy by Design and business objectives like marketing and advertising. To do this you will:
Build relationships with business, technical, compliance, and audit teams to understand their needs and project roadmaps.
Evaluate business systems, project plans, and change requests for conformance with legal requirements, privacy policies, standards, and program objectives. Prioritize privacy issues and risks and drive business accountability for risk resolution.
Translate privacy and legal requirements into operational and technical requirements; articulate and document privacy requirements to business and IT stakeholders. Work with cross-functional project teams to develop creative solutions to balance the enterprise’s goals with the legal risk.
Organize and participate in the development and prioritization of system requirements or user stories for product owners to ensure privacy features are part of the acceptance criteria for product launches. Address issues and exception requests in a timely manner through established escalation and governance procedures. Validate and report on the implementation of privacy requirements.
Raise stakeholder awareness of common privacy system issues and possible responses, as applicable to each business domain. Develop resources and tools designed to increase business and technical team self-service capability.
Deliver on commitments, deadlines, and objectives. Work independently while representing the privacy program with professionalism.
Bring privacy subject matter expertise to the development of enterprise and role-based privacy trainings.
The experience you bring.
You are a collaborative, customer-focused champion of privacy and customer data protection. You own your role and deliver results. You spot issues, use critical thinking, identify possible solutions, and leverage partner relationships to keep the business ahead of the changing regulatory landscape.
5+ years of business systems analysis and operations, risk management, compliance, project management, and/or delivering tech portfolios from inception to delivery across organizations.
Bachelor's degree in a privacy-related discipline, or equivalent practical experience.
Ability to balance multiple priorities, adapt to agile business strategies, work independently, drive projects to completion, and meet deadlines in a fast-paced environment.
Solid understanding of system development and business process management.
Proven success with identifying and resolving requirement-impacting issues by working with SMEs and leadership to develop and implement viable solutions.
Experience translating legal/business rules into user stories or functional or technical requirements.
Excellent written and verbal communication skills, including executive-level presentations.
Ability to maintain confidentiality.
2+ years of experience in a privacy program or compliance program management role.
IAPP Certification (e.g., CIPP/US, CIPM, CIPP/T).
Working knowledge of at least one major privacy and security law (e.g., GDPR, CCPA, CANSPAM, TCPA, FTC Act, HIPAA, GLBA, FCRA, State Breach laws, etc.).
Skills in process documentation, including flow diagrams and roadmaps
The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.