Location: Seattle, Washington
Type: Full Time
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UW Continuum College (UWC²) expands the reach of the University of Washington with programs like UW Professional & Continuing Education, International & English Language Programs, Summer Youth and the Osher Lifelong Learning Institute at the UW that meet the needs of various learners at all phases of their lives. We’re focused on removing obstacles to relevant educational opportunities by addressing geographic, financial, length of commitment and time constraints, increasing access to knowledge for more people. As a diverse community that values inclusivity and collaboration, we foster a respectful, supportive workplace where innovation comes to life. By looking ahead and experimenting with new approaches, we’re creating new educational opportunities to help people thrive in a world of change.
Diversity and respect for all, is a core value of UW Continuum College. We are committed to improving access to education, removing barriers to entry, and viewing our work through an equity lens. We believe our organization is better when diversity of thought, practice, and experiences are not only welcomed but celebrated. We are passionate about creating, and supporting an inclusive working and learning environment for all students, staff, and faculty.
A Program Manager manages, implements, maintains, expands, delivers, evaluates, and revises a portfolio of high-quality, university-level non-credit educational programs (see www.pce.uw.edu). A Program Manager manages all aspects of their portfolio programs: from recruiting and working with advisory boards to ensure program curricula and format are closely aligned to market demand, to hiring and supervising program instructional teams, to ensuring the program meets academic quality targets, to full program budget management and oversight. This work entails close collaboration with external subject matter experts and internal partners including instructional design, marketing, operations, HR, and IT.
This position provides an opportunity to work in a high-impact organization that operates primarily from funds generated by user fees; emphasizing both high-quality educational experiences and fiscal sustainability.
PROGRAM PLANNING & IMPLEMENTATION
Plans, manages, executes, evaluates, and revises a portfolio of high-quality non-credit educational programs in a variety of formats including classroom, blended, and online
Determines optimum program type (certificate, course, short course, conference, etc.) that best serves learning objectives and maximizes enrollment
Updates program learning objectives in response to changing market needs and conducts regular strategic program planning for the next 1-3 years in collaboration with advisory boards, instructors, and internal staff
Researches data, examines the environment, surveys students and instructors to understand issues, and proposes solutions for programs that are struggling
Taken together, the portfolio is comprised of approximately 500 or fewer enrollments and most programs are offered in a single format
Sets, oversees, and manages program budgets and budget forecasts
Manages and sets program-level compensation for instructors, instructional assistants, and developers
Is a good steward of managing program costs to align with UWC² objectives
Understands the implications of financial models, revenue sources, and higher education budgeting processes relevant to the fiscal management of a UWC²
The portfolio generally has a total gross revenue of approximately $500,000
NEW PROGRAM DEVELOPMENT AND EXPANSION OF EXISTING OFFERINGS –
Contributes to curriculum revision projects that involve a variety of internal and external stakeholders
Expands existing offerings to meet market demand as needed
Contributes new program development ideas and subject matter expert connections to the Professional & Special Programs team
Recruits, hires, trains, manages, evaluates, and retained approximately 15-25 contracted instructors, developers, and other instructional team members for portfolio of certificates and courses
Uses existing training materials to onboard and coach instructional team members and work closely with UWC² Learning Experience Instructor Development team to ensure instructors receive ongoing training and support for all program formats
RELATIONSHIP MANAGEMENT –
Recruits and engages advisory board members, extension lecturers, and other program staff
Actively networks and participates in professional communities of practice within the scope of the assigned portfolio to build relationships that contribute to program growth
Learns UWC² functional teams and their roles in support of programs
TEACHING AND LEARNING EXPERTISE
Applies basic knowledge about curriculum development, teaching adult learners and learning technologies in coaching instructors and revising program curriculum.
SUBJECT MATTER EXPERTISE
Possesses general subject matter expertise related to adult learning and education
Consults with Academic Programs Director or the appropriate UWC² staff to reach resolution on student and instructor issues
Leads information sessions
Manages student questions escalated from UWC² Enrollment Services and instructors
CROSS-FUNCTIONAL PROCESS IMPROVEMENT OR PROGRAMMING
Manages programs with existing processes
Identifies areas for improvement
DIVERSITY, EQUITY & INCLUSION
Understands organizational priorities in the areas of Diversity, Equity and Inclusion
Applies UWC2 values in all working relationships
Bachelor’s degree or higher, ideally in management, education, law, or technology, AND 3 years of related experience such as program development, project management, program management, leadership, or teaching.
A successful candidate will have one or more of the following:
Experience managing multiple programs with demonstrated success in program planning, administration, meeting facilitation, and budgeting
Experience in educational program design, online learning, or teaching
A record of success of operating in a team environment to achieve organizational goals
Demonstrated effectiveness in managing multiple priorities and programs
Strong organizational skills
Experience in recruiting, evaluation, and development of professional or academic staff
Other qualities necessary for successful performance in the position include excellent oral, written, and interpersonal communication skills, and the ability to work in a professional manner as both a self-starter and a team member.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.