Location: Seattle, Washington
Type: Full Time
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UW Information Technology ( UW-IT ) is the central IT organization for the University of Washington. UW-IT provides strategic planning, oversight, and direction for UW’s extensive IT infrastructure, resources, and services. UW-IT partners with the UW Community to enable innovation, learning, discovery, and service.
IT Infrastructure (ITI), a division within UW-IT, provides the ubiquitous technology infrastructure required to sustain UW as a leading research, teaching, learning and medical institution. These technologies support the UW’s core mission of research, teaching, learning, healthcare. ITI provides infrastructure in support of all 3 UW campuses (Seattle, Bothell, Tacoma), UW Medicine (hospitals and clinics), the WA state K-20 Educational Network (300+ school districts) and the Pacific Northwest Gigapop ( research and education networks throughout the PNW and Pacific Rim). ITI designs, builds, and operates technology infrastructure services inclusive of networks, data centers, computing and storage solutions, telecommunications, identity and access management, service management, and infrastructure tools required to integrate and report on these services.
Identity and Access Management, a Business Service within ITI, is responsible for enterprise capabilities and business processes around identity registration and administration, identity data services, and participation and support for research and education identity federations ( InCommon ). All IAM services must meet institutional needs for privacy, security, accountability, transparency, efficiency, and cost-effective management of institutional risk.
The Assistant Director has 4 primary roles:
Business Service Manager – The IAM Business Service is a collection of IAM-related Service Offerings. The Business Service construct allows the Business Service Manager to look broadly at the IAM service category and assess evolving needs and requirements, evaluate trends in the marketplace and within the higher education community, and provide guidance for the future. The direction provided by the Business Service Manager will inform and define the associated IAM Service Offerings that are delivered to the UW community. This role has delegated authority to lead and oversee: Identity registration and administration; account & credential management; access administration; provisioning & integration of IAM services into a broad array of University services; access enforcement; associated risk assessments; service contract integrity as relates to University privacy requirements; and the creation and delivery of analytics and intelligence around IAM services. The Assistant Director is also responsible for aligning and integrating the IAM Business Service strategy with broader UW and UW-IT strategies. This Assistant Director will adopt and apply common UW-IT methodologies around Enterprise Architecture and IT Service Management as a way to assure sustainable, effective, and meaningful integration of IAM Business Services within the larger suite of UW-IT’s service portfolio.
Service Owner – This Assistant Director will be Service Owner for multiple (~3-8) IAM-related Service Offerings. He/she will ensure that appropriate teams, skill sets, and processes are in place to provide the service(s); ensure team performance; oversee associated service budgets (expenses and revenues); engage in contract and vendor management; ensure appropriate service-related incident and service fulfillment processes are in place and working properly; drive continual service improvement as well as service reporting. IAM Services Offerings are delivered by a number of individuals with total effort equaling roughly 10-12FTE.
Project Sponsor/Lead on priority 1 and priority 2 projects. This Assistant Director will also prepare, submit Business Cases that may lead to high-profile, strategic IAM projects approved and supported by UW-IT senior management. Once approved, this Director will act as Project Sponsor and oversee the development, delivery, milestones, reporting, and ultimate project wrap-up activities. He/She will be responsible for leading the associated Project Team and may be leading anywhere from 1-4 simultaneous priority projects.
Budget Ownership and Management – The associated annual IAM budget is roughly $2-$2.5M. Budget planning is done annually in the spring, with final approved budgets provided in June/July. This Assistant Director is responsible for tracking budget expenditures throughout the year and has approval authority for purchases up to $10,000. He/She will work closely with other UW-IT execs to provide review and solicit approvals for larger expenses.
This Assistant Director reports to the Executive Director of IT Infrastructure Business Services and works regularly with the Associate Vice President for IT Infrastructure by way of advising on IAM strategies and providing regular reports on the overall health of the Identity Access and Management Business Service and its associated Service Offerings. The Assistant Director also works closely with also works closely with the UW Privacy Office, UW CISO, the Registrar, UW Medicine's IT Leadership, and other key stakeholders.
Bachelor’s Degree in any STEM discipline, business/management, or a related discipline or equivalent experience.
Five years’ experience in the following:
Understanding of the following IAM-related technological constructs: multi-factor authentication, SAML, token authentication, certificates
Collaborates and partners with customers and coworkers to identify, evaluate and resolve complex or sensitive issues, problems or service needs.
Focuses on results by setting and achieving goals.
Excellent written and oral communication skills and personal interaction abilities.
Ability to quickly learn and apply new technologies
Continuous improvement mindset
Desire to create strong and supportive team relationships
Commitment to customers
Strategic thinker with the ability to create vision
Openness and dedication
Ability to hold people accountable
Honesty and trustworthiness
Ability to mentor and coach; delegate; make decisions
Excellent time management skills
Demonstrated project planning and organizational skills
Demonstrates continual professional development
Understanding of InCommon IAM products ( Grouper, CoManage, Shibboleth) and other IAM techonolgies ( LDAP, Kerberos, WebAuthN, Radius )
Professional experience reviewing, testing, designing, building, and delivering IAM services in a large, complex, and diverse enterprise environment.
Experience with ITIL and the Service Delivery Lifecycle (SDLC).
Understanding of Project Management principles.
CONDITIONS OF EMPLOYMENT
Hybrid, open office environment
This is an essential position and is required to report to work remotely when UW suspends operations.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.