The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
The Access Services Coordinator position will provide oversight and coverage for all daily operations of the Access Services Department at Avery Library including, but not limited to all circulation processes, all Delivery Services functions (Scan & Deliver, Interlibrary Loan), reserves processing, facilities management, stack and collection maintenance projects, and supervision of ~20 student General Assistants per semester. It will also provide routine oversight of Special Collections reading rooms at scheduled times.
Schedule: Fall, Spring, and Summer semesters: Monday-Friday: 12pm to 8pm Intersessions: Monday-Friday: 9am to 5pm
Schedule subject to change to meet operational demands including shifting to opening or closing hours and/or weekends.
Access Services functions: Responsible for operations at Avery Service/Reserve Desk at regularly assigned times. Performs all duties of said Desk including but not limited to: in-house CLIO circulation of Avery and Fine Arts materials from both on-site and ReCAP; CLIO circulation of circulating Avery-LC and off-site books from both CU libraries and ReCAP partners, circulation of Borrow Direct books, holds, and recalls from other CU libraries; circulation of reserve books; and processing holds and recalls. Handles patron policy, directional, and informational inquiries in-person, on the phone, and via email. Opens or closes library as needed for operational demand, including sweeping for patrons, turning on or off all applicable lights and appliances, and unlocking or locking secured areas.
Special Collections: Supervises Special Collections Reading Rooms at regularly scheduled times including monitoring handling of materials, enforcing reading room policies, and logging patrons into Aeon.
Delivery Services: Oversees and processes Delivery Services tasks (Scan & Deliver, ILL and RapidX) including checking citations, pulling books and journals from stacks, scanning materials, and consulting with librarian staff regarding ability to loan hardcopy materials.
Supervision of GAs: Supervises ~20 student General Assistants (GA) per semester, including recruiting, training, and scheduling. Ensures GA coverage for all hours of operation, manages scheduling changes and finding substitutes for absences, and liaises with Libraries??? Human Resources about employment paperwork and payroll. Also responsible for any disciplinary concerns with GAs including terminations.
Reserves: Oversees all reserves operations including communicating with constituent faculty to solicit reserve requests and resolve any issues regarding faculty requests. Searches vendor sites for purchases of new material when necessary and liaises with selector staff for purchases. With LA staff, processes reserve requests including checking citations, pulling books from stacks, adding physical and electronic materials to reserve lists.
Stacks and Collection Maintenance: Oversees overall stacks conditions with assistance from the Evening and Weekends stacks clerk (AVEL-18), including oversight of collection shifts. Routes damaged materials to Monographs Assistant for rebinding/repair through preservation. Works directly with Head of Access and Collection Maintenance in ReCAP projects, including pulling items from onsite collections for offsite and overseeing this labor as performed by GAs. Advises Head of Access and Collection Maintenance on stacks concerns.
Facilities: In conjunction with Head, Access and Collection Management, Director, and department heads, coordinates facilities repair requests for general collections and staff spaces and monitors accordingly. Responsible during evening hours for disaster preparedness and response. Assists Head, Access and Collection Management and other vested parties in working with facilities or contractors on any capital projects.
Operations: This position is responsible for normal operations in the absence of their supervisor.
Bachelor???s degree and/or equivalent related experience required. 0-2 years of related experience required.
Excellent written and verbal communication skills
Strong interpersonal skills
Excellent computer literacy skills including familiarity with Office Suite and Google Workspace
Strong customer service skills
Willingness to learn new technology and tech-related equipment
Demonstrated ability to troubleshoot and exercise judgment in reporting complex issues accordingly
Demonstrated ability to triage and prioritize competing demands
Previous library experience
Previous experience with special collections materials
Familiarity with ILS software, especially Voyager
Demonstrated project management experience
Demonstrated independent thinking and ability to work well on a team
Demonstrated ability to communicate quickly and effectively with stakeholders both within the libraries and with other university departments
Type other requirements and/or special indicators if CUIMC
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.