Career Center

Position Summary:

Major Responsibilities:

• Assist with maintaining network and telecom systems in use at SUNY Cortland and its satellite locations. Identify and resolve performance problems, failures, and other issues that arise within these systems. Mitigate the root cause of service interruptions and effectively utilize vendor service contracts.
• Maintain operation of campus network UPS systems.
• Monitor network systems and respond to problems, alerts, and alarms. Respond to daily network and telecom help tickets. Respond to after-hours network emergencies on occasion.
• Provide technical support to network users and help nontechnical people understand and use complex equipment and software. Support network and telecom needs of campus construction surge efforts. Interface effectively with customers and other members of the IR team.
• Follow project plans and designs to implement new systems and networks and meet specific project needs such as schedule, performance, and cost. Assist with installing, configuring, and resolving conflicts among hardware and software systems used to provide new network services.

• Promote active communication between functional users and team members. Contribute appropriately to conversations and meetings. Accurately prepare written and verbal correspondence that is coherent, effective and professional.
• Effectively communicate project timelines, readiness and status updates to the director and functional users on a regular basis.
• Communicate effectively with manufacturer's technical support and help desk personnel for support assistance.

• Document procedures, diagrams, and enhance network documentation of the campus LAN and Internet, IP address management, edge security equipment, wireless systems, telecommunications systems, and UPS units.
• Maintain and review a centrally located repository of documentation. Repositories can include the Help Center ticketing system and project management application (currently Team Dynamix), asset management tracking system, N&T shared drive and other office tools. Provide feedback and recommendations to improve organization's documentation systems and processes.

• Configure and support evolving network security technology building on the ISE security framework, including evaluation of benefits of advanced features.
• Maintain knowledge of SUNY Cortland, State of New York, and Federal information security policies: FERPA, GLB, Red Flag, PCI, and any relevant records retention policies. Report any misuse or security vulnerability to the Security Officer.

• Continually update technical knowledge and skills by attending in-house and external trainings, professional conferences, reading manuals, and being proactive by assessing new applications.

Required Qualifications:

• Associate's degree; two or more years' relevant network experience; In lieu of degree, four years of full time directly related experience, or a combination of higher education and experience totaling three years may be considered.
• Hands on field work experience with maintenance of network systems including installation, termination, testing, and troubleshooting. in a complex information technology environment.
• Evidence of interpersonal communications and writing skills sufficient to provide excellence in service to campus community members at all levels of the organization.
• Demonstrated commitment and ability to stay current and learn technology related to the position.
• Valid driver's license.

Preferred Qualifications:

• Hands on field work experience with maintenance of structured cabling systems including installation, termination, and testing of network cabling.
• Knowledge and skills related to a Cisco networking environment that includes Cisco switches, phones, and wireless devices.
• Experience supporting a campus network environment.
• Relevant Cisco technical network certification such as CCT.

About SUNY Cortland

SUNY Cortland is one of 64 campuses in the State University of New York system. The State University of New York is a quality public university that combines world-renowned faculty, dedicated staff, and a truly diverse body of talented students to pursue its mission in every corner of the state: "to learn, to search, to serve."

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