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The Operations Program Manager provides direct supervision, oversight, and service as a member of the Division of Enrollment Management and Student Affairs (EMSA) within the departments of Central Support and Disability Resources for Students and Veterans Services. This position will supervise staff who provide front desk and triage support for students who are seeking services such as Counseling, Student Conduct, Disability Resources, Veterans Services, and other services across campus. Additionally, this role will provide direct service to students in Access Planning Meetings (APMs) and will be a back-up for students with Alternative Testing (AT) accommodations. This position will either be responsible for or supervise a staff member who will act as the primary scheduler for the Vice Chancellor of EMSA and the Dean of Student Affairs, general office and administrative oversight, event coordination, and minor associated fiscal and record keeping responsibilities. This role will provide direct supervision of student graphic designers including, but not limited to, supervision, work quality oversight, and stakeholder communication.
Reporting to the Administrative Manager for the Division of Enrollment Management and Student Affairs (EMSA), the Operations Program Manager is responsible for direct and supervision of those who provide services for students as a member of the Central EMSA Support Team and Disability Resources for Students and Veteran Services.
We are seeking a candidate with a broad range of skills, including but not limited to, excellent verbal and written communication abilities, supervisory experience, problem solving expertise, resourceful, excellent customer or student service skills, and the ability to address complex and ambiguous situations with little to no direction. This position has multiple competing work demands and requires well-developed prioritization and organizational skills, and the ability to work independently and within multiple teams.
Personnel Management & Front Desk Oversight
The Operations Program Manager is responsible for supervision and ensuring business needs are covered with the front desk support that provides reception and triage service for student campus needs and in particular for the Counseling Center, Disability Resources for Students, Student Conduct, Veterans Services, and Violence Prevention and Advocacy. This work is accomplished by creating and maintaining relationships with office and campus stakeholders, staff supervision, and workflow management. Additionally, this position will provide direct supervision for student media, marketing & graphic designers. This position does not require a background in graphic or user experience design itself.
• Supervise two classified staff members and up to five student media, marketing, & graphic design employees. • Recruit, train, and evaluate performance for supervisees. • Ensure the needs of the offices relying on the front desk reception are met through the creation and maintenance of positive working relationships with key stakeholders. • Act as a secondary back-up for the front desk reception. • Effectively problem solve independently and identify solutions to meet the reception needs. • Coordinate with other front desk managers across campus to improve the student experience. • Routinely evaluate and make appropriate improvements to office operations. • Request, monitor and assess, and be a good steward for budgets for the student employee positions. • Assess and make improvements to ensure the needs of units replying on the student employees are met.
Disability Resources for Students – Access Planning Meetings and Alternative Testing
Disability Resources for Students (DRS) is dedicated to ensuring access and inclusion for all students with disabilities on the Bothell campus. We partner with students and faculty jointly in the process to ensure access to academic programs. Working under the guidance of the Director of Disability Resources for Students and Veterans Services, the Operations Program Manager will provide direct service to students using independent judgment to establish accommodations and services for students and will provide a back-up support for accommodated testing.
• Maintain a caseload of students for Access Planning Meetings (APM) • APMs are an interactive process to discuss submitted documentation and a student’s experience living with a disability. This role will help identify appropriate accommodations and/or auxiliary aids that can be implemented to create equal access in the areas where there are barriers caused by a disability. • To do this, this role will: •Use knowledge of ADA and University guidelines as they apply to academic accommodations & compliance. •Meet with students to understand their requests and needs. •Exercise independent judgment in the creation of optimum academic accommodations for students. •Evaluate for appropriate medical documentation, determine whether additional information is required. •Communicate clearly and professionally with the student or, with a signed release of information, to the medical diagnostician. •Communicate the outcome of the APM and next steps. •Maintain meticulous documentation. •Actively participate in a tri-campus review of cases. •Provide advising and direction to faculty and staff as it relates to ADA law and/or University guidelines when appropriate. • Back-up the DRS Testing Coordinator for students with Alternative Testing (AT) accommodations • AT academic accommodations approved by DRS in APMs and provide access to course examinations, tests, and quizzes for students whose documented disability affects their ability to take exams. • Back-up testing responsibilities may require the occasional weeknight and weekend work.
General Office Administration and Operations
• Provide back-up reception when needed and be the point of contact for visitors to the UW1-080 and DRS Testing Center suite. • Act as a web editor and publisher for EMSA webpages. • Provide complex calendar support for the Vice Chancellor of EMSA and the Dean of Student Affairs. • Enter work orders as needed. • Perform monthly budget reconciliations. • Support data collection efforts under the direction of the Administrative Manager of EMSA. • Project Management as directed by the Administrative Manager of EMSA. • Review and approve supply orders. • Budget reconciliation • Support for SAF and STF student fee committees
Other Duties as Assigned
• Serve as division and department representative on various campus committees and groups. • Other duties as assigned by the Administrative Manager of Enrollment Management and Student Affairs.
MINIMUM REQUIREMENTS: •Bachelor’s degree in business, education, social work, human services, psychology, communication, or other related fields and three years’ experience in business, education, social work, human services, psychology, communication, or other related fields
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Excellent interpersonal, speaking and writing skills. •Experience coordinating a variety of events such as large meetings, seminars, receptions and conferences. •Ability to handle confidential information with a high degree of tact, discretion, diplomacy, and to maintain strict confidentiality. •PC-based computer skills, specifically Microsoft Windows and Office software. •Ability to prioritize work based on knowledge of office needs.
•Supervisory experience. •Knowledge of the University of Washington or other university experience. •Experience with My Financial Desktop, Ariba, Excel and Adobe. •Experience working with Accommodations or serving students with disabilities.
•Primarily an in-person position, 40-hours per week, Monday through Friday during regular business hours. •Work will be performed across UW Bothell, this role is required to maneuver to different buildings as needed. •Shared office space environment, does not have natural light. •Occasional weeknights and weekends may be needed for event support or alternative testing arrangements. •Ability to lift/move 20 pounds regularly and up to 40 pounds occasionally for event set up and logistics.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.