Salary Range: $5,482.95- $8,819.32/Month Budgeted Salary Range: Initial placement will not exceed $88,555.15/Year, commensurate with educational background and relevant working experience.
Required Education:
4 Year Degree
Internal Number: 46191
UC Davis
Technical Support Specialist
Salary Range: $5,482.95- $8,819.32/Month Budgeted Salary Range: Initial placement will not exceed $88,555.15/Year, commensurate with educational background and relevant working experience.
Applicants will be screened on a weekly basis. The position can be filled prior to the removal date.
Under general supervision of the IT Manager and Section Supervisor, apply skills as a seasoned, experienced business / technical support professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. Provide customer support for faculty, staff, students, and vendors interacting with CAHFS via telephone, email, and in person for all four CAHFS locations. As one of two technical support specialists, report, research, troubleshoot, and resolve complex problems and support requests for Windows computer systems, data network infrastructure services, and associated software and hardware for approximately 200 system-wide users and over 300 workstations, laptops and scientific instruments. Maintain effective and timely incident response documentation in accordance with department policies, procedures, and practices. Participate in meetings and provide technical expertise for ad hoc work groups. Research, learn, and document solutions for technical problems. Oversee and execute projects as assigned utilizing formal project management techniques; document user requirements and workflows, perform cost/benefit analysis, design and execute test plans and scripts for hardware deployments and departmental software applications. Configure and customize applications. Provide other similar services assigned by the supervisor or other designated managerial staff.
QUALIFICATIONS
Required:
BS in Computer Science or equivalent combination of education and experience.
Thorough knowledge of desktop and business/technical support systems, skills and experience working with a wide variety of computer hardware, server internals, and network infrastructure to troubleshoot, isolate, and resolve complex technical issues with timely and effective solutions.
Advanced experience to support workstation and server operating systems and a wide range of software packages (e.g. Windows, Office Suite, Visio, Adobe Acrobat) along with the ability to correctly diagnose and determine root cause of complex operating system and software problems to develop timely and effective solutions.
Knowledge and experience of cyber-security and computer and networking system principles and practices, including file permissions, user account management and the implementation of host and network security.
Demonstrated formal project management skills to successfully plan, prepare/present project proposals, schedule, test, implement and document departmental information technology projects.
Excellent interpersonal, analysis, and communication skills with the ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel with a customer service focus demonstrating the highest level of tact and professionalism.
Demonstrated self-motivation, independent judgement, and strong organizational skills with the skills to work independently and cohesively with a highly technical team.
Preferred:
Experience using endpoint management systems and associated programming languages to support distributed computers and automated operating system and both standard and customized software deployments (e.g., IBM BigFix; Lansweeper; and Microsoft SCCM, WSUS, and MDT).
Experience configuring complex proprietary software solutions to address additions, changes, or deletions needed to be accurate and effective for changing operational requirements.
Experience and knowledge of ITIL best practices and ISO 20000 standards.
Experience to provide advanced technical support for middleware services, including distributed web authentication, LDAP, computing account management, content management systems and other similar technologies.
SPECIAL REQUIREMENTS
The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
Background Check
This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
No Smoking
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
To view full job description and submit an on-line application visit UC Davis Career Opportunities at
