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AVP - (OSPL - Digital Platforms)
Roles and Responsibilities: Work closely with IT and vendor to resolve project/implementation/production issues. Undertake root cause analysis for BAU matters in order to implement preventive and corrective measures. Perform system testing for patches of the issues reported/system enhancements/regression. Propose and drive the system enhancement to streamline the current process. Map business processes, workflow models and customer journey in partnership with stakeholders within and outside the company. Participate in product development lifecycle from ideation to delivery, including enhancement and extensibility of existing platform capabilities and features Propose minimum viable and marketable products Wor


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