Donor Relations Coordinator, Keck Medicine of USC Advancement
University of Southern California (USC)
Location: Los Angeles, California
Internal Number: REQ20114535
Keck Medicine of USC Advancement (Keck Advancement) is seeking a Donor Relations Coordinator (the Coordinator). Reporting to the Senior Director of Donor Relations, the Coordinator is a critical member of the Donor Relations and Events team and will administratively support the strategic stewardship, retention, and cultivation of donors to the USC Keck enterprise.
The Coordinator will support important day-to-day activities and key programs in the donor relations portfolio. The Coordinator joins a growing donor relations and events team to handle the needs of USCâs $3B Campaign for Health, and will work collaboratively with colleagues across Keck Advancement, the USC Keck enterprise (Keck School of Medicine, Keck Medicine of USC, Norris Comprehensive Cancer Center, Verdugo Hills Hospital, and more), USCâs central advancement team, and others.
The individual who holds this position is expected to be detail-oriented and organized, possess interest and skills in project management as well as data management and analysis, demonstrate strong writing abilities (particularly around drafting and proofing), work proactively, manage multiple stakeholder and project needs and priorities, excel in customer service, act as a team player, and promote an environment that fosters inclusivity and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.
This position is currently hybrid (remote and in-office weekly).
Provide comprehensive administrative support, project tracking, and data analysis across the Donor Relations team.
Develop and/or maintain electronic tracking systems, project pipelines, gift records, donor databases, and other systems as assigned. Assist team in setting and responding to key portfolio priorities within pipeline. Analyze performance and ROI of teamâs outputs.
With direction from the Senior Director, and in collaboration with Donor Relations team (including Events Coordinator), provide regular updates and insights on key portfolio metrics to help team drive data-informed decisions.
Administer Donor Relationsâ weekly gift acknowledgment process by liaising between Donor Relations, gift officers, advancement leadership, and other key Keck Advancement contacts to move each weekâs electronic and print acknowledgment letters through a multi-step review and finalization process.
Assist in the drafting of weekly gift acknowledgments as assigned to thank donors appropriately for their giving. Prepare weekly acknowledgments and other correspondence for mailing.
Take necessary steps to address opportunities to streamline, improve, and/or modify key portfolio processes and programs to ensure efficient workstreams and consistent quality in teamâs output.
As assigned, arrange, attend, note take, and support prep and follow-up for internal team and external meetings related to key portfolio efforts.
Process requisitions and invoices for team expenses.
Respond to general inquiries and requests for relevant materials such as pulling donor lists, historical and archived documents, and more. Support Donor Relations team in knowledge management of gift agreements.
Contribute to the strategic implementation of the donor relations operation. Collaborate in the development, execution, and maintenance of new donor recognition, retention, and stewardship program/activities.
Perform other duties and special projects as assigned. The University reserves the right to add or change duties at any time.
Bachelor's degree or combined experience/education as substitute for minimum education.
3 years of experience or combined education/experience as substitute.
Experience working in a complex institutional setting, especially medicine and/or academia.
Demonstrable project management, writing, and coordination skills.
Strong communication, interpersonal, and relationship-building skills.
Ability to work proactively and independently, as well as cooperatively with team members.
Exercise high level of diplomacy, tact, integrity, and honesty.
Demonstrate sound judgment, effective decision-making skills, and discretion (including maintaining confidentiality as required).
Critical thinking skills and ability to see active and potential problems, propose solutions, and effectively make recommendations.
Proficiency in Microsoft Office Suite, Google Drive, Zoom.
Experience with Salesforce, including Marketing Cloud, as well as Adobe, InDesign, and other design and database software programs.
Willing to follow safety protocols related to COVID-19.
Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingÂ adherence to theÂ workplaceÂ Code of Conduct and Compliance Plan.
USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff & their family; free online professional development classes; discounts to football, basketball & other campus events.
The University of Southern California values diversity and is committed to equal opportunity in employment.
The hourly rate range for this position isÂ $31.90 - $32.70. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Bachelor's degreeAddtional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Skills: Administrative office experience including research and customer service.Preferred Education: Bachelor's degreePreferred Experience: 3 yearsPreferred Skills: Development or market research experience.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.