Prime Finance Equity Swaps Middle Office Assistant Vice President
Location: London, United Kingdom
Type: Full Time
Internal Number: 18533501
Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle O???ce groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a signi???cant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and has signi???cant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front O???ce Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having signi???cant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a ???rst class experience when doing business with Citi. Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the ???rm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using arti???cial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the ???rm and our reputation. We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
Job Background/context Equity Swaps Middle Office sits within Citi Market Operations supporting the Delta One Business and is part of the overall Prime Finance Middle Office unit. The primary responsibility is managing a number of the Prime Swap clients. The successful candidate will be the main point of contact for all operational queries for their client base and they will interact closely with clients and internally across the Business, Middle Office and Operations.
Responsible supporting the team manager in project work and ad-hoc requests assigned to the team. The primary role will incorporate all aspects of Equity Swap operational client service - covering execution to allocation trade handling, trade lifecycle management, fails management and Client and Desk queries. This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP's) and driving operational efficiency. Key Responsibilities
Main point of contact for client operational queries
Provide support to Front Office Sales and Trading around lifecycle management
Trade handling across equity hedge and swap side, including trade capture/allocation, trade exception clearance and connectivity issue resolution with our tech partners
Management of client trade activity, liaising with the Desk and Clients to resolve any issues
Management of client settlement query resolution
Support trade capture management, Front to Back reconciliation and identifying operational risk
Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
Driving initiatives to reduce Manual Touch Points (MTP's) for global team
Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.
Key Characteristics The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.
Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support and Corporate Actions
Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Equity Swap product. A general knowledge of derivatives is highly desirable.
Client Presentation: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly client service reviews or ad-hoc issue/resolution meetings.
Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise. Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs).
Business Liaison: Team members will partner with the business and Client Executive team to facilitate the following; New business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions.
Qualifications, Experience and Skills:
Relevant degree or equivalent work experience preferred
Cash Equity and Equity Swap product knowledge essential
Client Service experience preferred, preferably within Prime Brokerage
Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
Self reliant, good problem solver, results orientated.
Ability to establish and build trust with professionals throughout the business.
Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
Corporate Actions experience preferable
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
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