Career Center

BUS TCHL SUPP ANL 3 TX (Technical Support Specialist)

Job Summary

Under general supervision of the IT Manager and Section Supervisor, apply skills as a seasoned, experienced business / technical support professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. Provide customer support for faculty, staff, students, and vendors interacting with CAHFS via telephone, email, and in person for all four CAHFS locations. As one of two technical support specialists, report, research, troubleshoot, and resolve complex problems and support requests for Windows computer systems, data network infrastructure services, and associated software and hardware for approximately 200 system-wide users and over 300 workstations, laptops and scientific instruments. Maintain effective and timely incident response documentation in accordance with department policies, procedures, and practices. Participate in meetings and provide technical expertise for ad hoc work groups. Research, learn, and document solutions for technical problems. Oversee and execute projects as assigned utilizing formal project management techniques; document user requirements and workflows, perform cost/benefit analysis, design and execute test plans and scripts for hardware deployments and departmental software applications. Configure and customize applications. Provide other similar services assigned by the supervisor or other designated managerial staff.

Applicants will be screened on a weekly basis. The position can be filled prior to the removal date.

Budgeted Salary Range: Initial placement will not exceed $88,555.15/Year, commensurate with educational background and relevant working experience.

POSITION INFORMATION

Salary Range

$5,482.95- $8,819.32/Month

No. of Positions

1

Appointment Type

Career

Percentage of Time

100%

Shift Hours

Monday-Friday, 8:00am-5:00pm

Location

Davis, CA

Union Representation

No

Benefits Eligible

Yes

Apply By Date

2/16/2023


PHYSICAL DEMANDS

Be able to perform repetitive motions; Must wear laboratory required/supplied PPE and participate in Health Surveillance Program.

Tolerate strong odors and the sight of exposed animal tissues and blood products.

May, at times, work with or be in areas where biohazardous and chemical materials and infectious diseases are present. Specific hazards of the position are, but are not limited to salmonella, Listeria, E. coli, Campylobacter, hot acids, bases, ethers and other chemicals.

WORK ENVIRONMENT

This position is subject to UCD's vaccination program (Influenza, SARS-CoV-2, is/might subject to prophylactic vaccination for rabies), and Medical/Health Surveillance Program/Procedures/Review in accordance with Federal and State Laws and Regulations and University Policy.

After an initial training period, this position may be eligible to work remotely up to two days per week.

This position is subject to medical surveillance procedures and review in accordance with Federal and State Laws and Regulations and University Policy.

Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially during system development, hardware or software installation, or in response to system problems.

Work Schedule: Monday - Friday; 8:00am - 5:00pm (Work schedule might be slightly different during the training period)

Work flexible schedule/overtime as needed to complete projects and meet deadlines.

Mandatory weekend and holiday rotation.

Restricted/Limited vacation during peak workload periods (i.e. Outbreaks, Fiscal Close, Audits Periods, etc.)

Occasional travel to CAHFS branch laboratories, conferences, etc.

THIS IS NOT AN H1B/J1 OPPORTUNITY. Candidate must be legally permitted to work in the United States and not subject to revocation.

This is not a research position. The position is located in a diagnostic laboratory where quality control and assurance as well as meticulous working habits are essential.

Per the terms and agreements of the department's contracts and grants, the position requires signing of a Confidentiality Agreement or Non-Disclosure Agreement regarding testing and client information.

Upon completion of a background check and appropriate training, must participate in the select agent program.

Ability to complete Select Agent background clearance procedures.

QUALIFICATIONS

Required:

-BS in Computer Science or equivalent combination of education and experience.

-Thorough knowledge of desktop and business/technical support systems, skills and experience working with a wide variety of computer hardware, server internals, and network infrastructure to troubleshoot, isolate, and resolve complex technical issues with timely and effective solutions.

-Advanced experience to support workstation and server operating systems and a wide range of software packages (e.g. Windows, Office Suite, Visio, Adobe Acrobat) along with the ability to correctly diagnose and determine root cause of complex operating system and software problems to develop timely and effective solutions.

-Knowledge and experience of cyber-security and computer and networking system principles and practices, including file permissions, user account management and the implementation of host and network security.

-Demonstrated formal project management skills to successfully plan, prepare/present project proposals, schedule, test, implement and document departmental information technology projects.

-Excellent interpersonal, analysis, and communication skills with the ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel with a customer service focus demonstrating the highest level of tact and professionalism.

-Demonstrated self-motivation, independent judgement, and strong organizational skills with the skills to work independently and cohesively with a highly technical team.

Preferred:

-Experience using endpoint management systems and associated programming languages to support distributed computers and automated operating system and both standard and customized software deployments (e.g., IBM BigFix; Lansweeper; and Microsoft SCCM, WSUS, and MDT).

-Experience configuring complex proprietary software solutions to address additions, changes, or deletions needed to be accurate and effective for changing operational requirements.

-Experience and knowledge of ITIL best practices and ISO 20000 standards.

-Experience to provide advanced technical support for middleware services, including distributed web authentication, LDAP, computing account management, content management systems and other similar technologies.

SPECIAL REQUIREMENTS

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

No Smoking

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Salary Range

$5,482.95- $8,819.32/Month

No. of Positions

1

Appointment Type

Career

Percentage of Time

100%

Shift Hours

Monday-Friday, 8:00am-5:00pm

Location

Davis, CA

Union Representation

No

Benefits Eligible

Yes

Apply By Date

2/16/2023


To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdavis/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=7&JobOpeningId=46191&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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