Career Center

Video Operations Support

Department Description

Unified Communications team within the Information Technology Division provides voice, video, and data services across the UCDH organization. The technology supported by the Unified Communications team includes phone systems (NEC PBX and Cisco VoIP), ACD, Voicemail, Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN) and Cisco Telepresence. The Unified Communications team supports a mission critical medical grade voice, video, and data network 247365. In response to the institutional requirements, the department provides technological leadership and support for the cost-effective use of computers, software and networking to include installation, training and problem resolution.

Job Summary

Final Filing Date
02/19/2023

Salary Range
$2,858.40 - $5,402.40

Salary Frequency
Biweekly

Appointment Type
Career

Number of Positions
1

Percentage of Time
100%

Shift Hour
08 Hours

Location
Alhambra Cannery

City
Sacramento

Union Representation
No

Benefits Eligible
Yes


We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.

THIS IS NOT AN H1- B OPPORTUNITY

Responsibilities

This position reports to the Operations Manager within the Unified Communications team supporting Voice and Video technology across the UCDH organization. This position serves as the Video support engineer supporting Voice and Video technologies for UCDH. The Video support engineer will work with individuals within the IT division as well as others outside in providing technical solutions to meet the business requirements. In addition to providing solutions based on customer requirements, the Video support engineer will provide primary support for Voice technologies. Additional responsibilities may include working on new projects, assisting with projects to deploy voice, video and data networks to new buildings, assisting with general Unified Communications departmental projects, and on-call assignments.

The position is responsible for complex assignments that range significantly in size, and that require independence, decision making, project management, and excellent judgement. The incumbent will be responsible for the implementation and maintenance of Video conferencing technologies. The candidate will ensure others within the organization are trained on new technologies.

Required Qualifications

• Applicants are encouraged to upload license and certification if required of the position.
• Advanced level experience with installing, configuring, and troubleshooting Audio/Video infrastructure (gatekeepers, gateways, multipoint control units, recording streaming servers, routers, and switches).
• Advanced experience working with streaming Audio/Video
• Advanced knowledge of experience supporting Cisco Audio/Video end points
• Advanced knowledge of network protocols for voice and Audio/Video communications (e.g., H323, SIP, and SCCP)
• Advanced level of experience in Telepresence and collaboration tools
• Advanced experience working with Web Collaboration Tools
• Experience maintaining Cisco CUCM and Cisco Unity applications and related hardware in a Health Care environment
• Experience maintaining Cisco (Unity) Voice Messaging and Auto Attendant system applications and related hardware in a Health Care environment
• Experience maintaining Cisco VoIP Gateways and related hardware in a Health Care environment
• Experience gathering customer requirements to provide technical recommendations and solutions to meet Video technology needs
• Experience maintaining the integration between CUCM and Unity Voice mail system
• Experience working with VoIP Voice hardware and application
• Experience with of various network hardware platforms, network related protocols and software including understanding of OSI layer.
• Experience and problem-solving skills to quickly assess problems, evaluate options, good decision maker and problem solver
• Experience and organizational skills to manage multiple projects simultaneously
• Must have demonstrated capacity for analytical thinking and rapid problem solving in a fast-paced environment; must possess a high degree of self-motivation, be resourceful, detail oriented and have good organization skills; excellent written and interpersonal skills
• Excellent oral and written communications skills; must be an effective verbal and written communicator in person, by phone, or Audio/Video

Preferred Qualifications

• Cisco Certifications in related technologies and or 5 or more years of technical experience working with related technologies
• Working knowledge of Active Directory, Microsoft Windows Server, and Desktop operating systems.
• Experience with desktop and server systems administration
• Experience implementing and maintaining a large Cisco Voice over Internet Protocol (VoIP) Unified Communications management system
• Experience using problem-solving skills and techniques to resolve unique issues and problems
• Experience gathering, organizing and analyze data in the completion of a variety of functional assignments
• Experience in communicating technical information to technical and non-technical personnel at various levels in the organization
• Experienced in interpreting manuals to configure hardware or identify the source of a problem and take corrective action
• Experience work independently and generate innovative solutions to problems
• Skills and experience needed to understand implications of work on other areas
• Experience managing large projects and meeting critical deadlines
• Self-motivated person who can work independently and as part of a team
• Experience in documenting technical systems, procedures and developing work plans

Special Requirements

This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Final Filing Date
02/19/2023

Salary Range
$2,858.40 - $5,402.40

Salary Frequency
Biweekly

Appointment Type
Career

Number of Positions
1

Percentage of Time
100%

Shift Hour
08 Hours

Location
Alhambra Cannery

City
Sacramento

Union Representation
No

Benefits Eligible
Yes


To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucdmed/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=5&JobOpeningId=42547&PostingSeq=1

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.





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