Faculty Support Specialist (Information Technology Consultant, Foundation)
San Diego State University
Location: San Diego, California
Internal Number: 3817815
Faculty Support Specialist (Information Technology Consultant, Foundation)
Job No: 523702 Work Type: Locations: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.
Instructional Technology Services (ITS) provides support and leadership to the university in the successful uses of technologies to enhance teaching and learning, to create effective learning environments, and to facilitate research and strategic initiatives. Instructional Technology Services is made up of twenty-two staff and four administrators.
Under general supervision of the Associate Director, the Faculty Support Specialist is a member of the Learning Technologies and Learning Environments groups of ITS. The incumbent will contribute to faculty support programs and projects, interact on a daily basis with ITS service units, and work with SDSU faculty, staff and administrators as required.
For more information regarding the IT Division, https://apptrkr.com/get_redirect.php?id=3817815&targetURL=the IT Division, click here.
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. The schedule for this position is Monday - Thursday, 10:30 a.m. to 7:00 p.m., Friday 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Education and Experience
To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.
One or more years of experience providing academic technology support in a higher education setting.
One or more years of experience providing learning management system support (e.g. Canvas)
Knowledge of best practices in technology applications in teaching and learning and in the delivery of academic technology support services.
Knowledge of trends and future directions of technology in the learning environment.
Ability to work effectively with faculty, staff, and administrators.
Ability to communicate clearly, both orally and in writing.
Ability to analyze situations accurately and take appropriate action.
Experience in the operation and maintenance of a broad range of audio and video equipment, including distribution and projection systems.
Training and User Support
Ability to apply interpersonal and communication skills in working with staff and users to assess needs and provide solutions.
Knowledge of and experience with a broad range of computer hardware and software products, including both Mac and Windows operating systems and the Microsoft Office suite.
Ability to operate, maintain and troubleshoot classroom equipment and software.
Ability to diagnose equipment and/or system malfunctions and perform corrective action.
Ability to train college facilitators, and ITS student assistants on classroom system installation, troubleshooting and maintenance.
Expertise with a variety of software applications related to the integration of technology in instruction (e.g., productivity tools, web editing tools, digital imaging, multimedia authoring, learning management systems, e-portfolios, communication tools, etc.).
Knowledge of the laws, guidelines, and principles associated with producing and providing accessible instructional materials and web-based content.
Compensation and Benefits
Starting salary upon appointment is not expected to exceed $4,333 per month.
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
CSU Classification Salary Range: $3,713-$7,149 per month.
SDSU Vaccine Policy
In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.
The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.
Initial review of the required application materials, including cover letters and resumes, will begin on February 3, 2023. To receive full consideration, apply by February 2, 2023. The position will remain open until filled.
The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke-free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at [email protected]
Advertised: Jan 19, 2023 (9:00 AM) Applications Close: Open until filled
Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.