Rescue Mission Alliance (RMA) is a Christian non-profit organization that has been serving the less fortunate in Southern through emergency and long-term rehabilitation services for over 50 years. RMA partners with local churches to meet the spiritual needs of the people we serve. The Thrift Store Industries provide revenue to support RMA Ministries.
Summary
The Loss Prevention / Security Manager is primarily responsible for managing the Loss Prevention team including surveillance, security, preventing damage and theft in Thrift and Ministry locations. Additionally, you will partner with each store location to maintain a safe shopping experience and secure environment to mitigate potential threats and unusual activity.
This is a full-time, exempt position located in Ventura County at RMA Headquarters with a hybrid schedule and on-site throughout RMA locations. Reports to the Chief Administrative Officer. Compensation is commensurate with skills and experience, and includes benefits.
Essential Duties & Responsibilities
Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer and/or resident. Provide exceptional customer service by telephone, email, and in person.
Develop and support a Loss Prevention awareness culture through partnerships, ongoing communication, and training.
Provide leadership, training and best practices to Loss Prevention team members.
Establish and manage protocols to detect and identify potential thieves.
Work with local law enforcement to apprehend and prosecute shoplifters in company stores and/or theft in ministries.
Prepare and submit reports involving investigations and Loss Prevention (LP) matters.
Research and archive general liability incidents via C.C.T.V.
Participate in internal company investigations involving employee theft, harassment, etc.
Testify at legal and court proceedings on behalf of the company.
Work with local, state and government agencies regarding company matters.
Participate in maintenance of loss prevention and safety programs for thrift, ministries.
Conduct loss prevention audits for thrift.
Detect, investigate and report hazardous workplace incidents and issues to Safety and leadership.
Identify and troubleshoot C.C.T.V. equipment.
Collaborate with third party field technicians regarding C.C.T.V. equipment.
Maintain loss prevention office and equipment to established standards.
Keep CAO apprised of important projects/tasks and milestones.
Coordinate shrink reduction programs in partnership with Store Management and Director, Store Operations; execute shrink reduction initiatives in areas of awareness, audits, and training.
Complete monthly written reports to management (and Safety as applicable) on audits and incidents, within thrift operations and ministry locations.
Inspect security systems and controls to ensure merchandise, building locations, and associates are protected; reports critical exceptions.
Other Duties & Responsibilities
Develop proficiency with RMA’s C.C.T.V. equipment, digital camera equipment, locks, door/window hardware.
Subject matter expert on cloud based, on premise solutions.
Comply with and promote the RMA Safety Program.
Perform other related duties and projects assigned by leadership.
Travel to onsite locations (day trips) on occasion and/or as necessary
Supervisory Responsibilities
Will supervise onsite thrift store Loss Prevention Leads and Officers in partnership with Store and Ministry management.
Provide indirect support/oversight of Ministry Volunteers, Security Team at Ministry locations.
Qualifications
Committed Christian in good standing in a local church.
High School diploma or GED.
Valid Drivers’ license and insurance eligible under RMA.
Teachable spirit and be committed to team participation.
2-3 years of Loss Prevention Supervisor or Asset Protection Supervisor experience in a distribution center, fulfillment center or retail setting preferred.
Knowledge of investigation/interviewing and de-escalation skills.
Results oriented, self motivated, and able to work with limited direct supervision.
Strong leadership skills with proven ability to motivate staff, clients, and volunteers.
Skills
Make sound decisions and form independent judgments.
Communicate effectively both verbally and in writing.
Conduct business in an honest and fair manner with integrity.
Supervise and delegate responsibility and authority to others commensurate with their experience and skill level and consistent with company policy.
Establish and maintain effective working relationships with managers, contractors and staff.
Software
Proficient in PC usage and specifically with Microsoft Office software.
Word, Excel and Outlook.
Cloud based security / monitoring programs.
Physical Demands
Maintain physical condition appropriate to the performance of assigned duties including the ability to lift up to 60 lbs.
Hands-on position, including moving boxes, lifting merchandise, driving forklifts, etc.
Equipment
General knowledge and troubleshooting for CCTV systems, DVRs, Cameras.
Work Environment
This position, at times, will function in a Thrift Store and warehouse setting where medium duty equipment such as forklifts and bailers are in use. Will also be in facilities with an at-risk population where errant behavior and disease risk may be present. Appropriate safety considerations will be required to avoid illness or injury.
The Rescue Mission Alliance is a Christian Non-Profit organization ministering to the needs of the less fortunate in Southern California through emergency and long-term rehabilitation services.
The Rescue Mission Alliance has served the homeless since 1972. It has grown from the first location on 6th Street in Oxnard to multiple locations in four counties throughout Southern California. Several distinct programs are offered at multiple locations, which provide a "Full Range of Care" for addressing the needs of the hungry, homeless, and destitute.
While the Rescue Mission Alliance is a Christ-centered organization, we are not a church. We recognize the need to join forces with the local churches of Southern California in order to provide spiritual nurturing and discipleship that is required for real hope and change in the lives of the people we serve. Many of our program participants and transient guests find regular churches to attend through outreach activities.
