Roles and Responsibilities: Function as a key point of contact for various OCBC entities who are users of OSPL trading systems Support projects of OCBC entities as a Subject Matter Expert for OSPL trading systems and processes A coordinator and voice for the OCBC entities when engaging various stakeholders, which includes IT and Vendors for system related matters and new implementations Be familiar with OSPL trading systems to effectively communicate User Requirements to IT and Vendors Monitor project timelines and milestones in accordance with the project goals and deliverables for OCBC entities Manage incoming enquiries to provide resolution for system issues reported in a timely manner Possess knowledge in Outsourcin