Details
Posted: 20-Jan-23
Location: Westborough, Massachusetts
Salary: Open
About Us
Community Banking Hiring Event (middlesexbank.com)
This is a Hybrid Remote position. Required to be on site in our Westboro, MA office 3 days per week and 2 remote days per week. New Hires are eligible for a sign on bonus.
Overview
The Online Banking Customer Service Representative is a key role focused on providing exceptional service to consumer and business customers through both direct customer contact and administrative activities. The CSR is expected to be highly proficient in resolving problems, aid in the resolution of complicated customer issues, understand and explain various digital banking products and services, identify customer needs, and recommend appropriate solutions.
Serves as a subject matter expert providing internal support for other customer-facing areas such as Community Banking and Cash Management, as well as customer support areas including Loan Servicing and Payment Systems. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.
Responsibilities
Are you looking to join an organization that is focused on customer service and building lasting relationships with its customers and the communities we serve? Our culture is one of the main reasons we think you will want to work here at Middlesex. It is a culture of respect and accessibility, where all opinions are welcome, regardless of position. The Bank offers opportunity for career growth, professional training, paid volunteer days, and activities to get involved in the communities. We are always looking for talented individuals with excellent customer service skills, strong communication and leadership skills!
Middlesex Savings Bank has a variety of full time and part time open positions within our 31 Branch network located in Middlesex County and Central MA. To view open positions and be considered for the upcoming interview days, where you will have an opportunity to meet several of our key Branch leaders, submit your current resume by clicking on the blue box to the right of this message (apply for this job online). A member of our recruiting team will be in touch regarding next steps in the process.
Middlesex Savings Bank is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please send an email to [email protected]
We look forward to learning about your skills and qualifications and how they will add value to our organization and customers!
The Recruitment Team
Middlesex Savings Bank
"Right there with You"
Requirements
- High school diploma required; some college highly preferred. 1 to 2+ years' experience in customer service - preferably in banking or financial services.
- Must possess at least intermediate technology skills, including knowledge of internet browsers, operating systems, and MS Office. Proficiency with navigating multiple monitors, browser sessions, and applications simultaneously.
- Must be self-motivated and work well in a team. Ability to be successful in a fast-paced environment, have appropriate sense of urgency, and commitment to provide high level of customer service.
- Must possess effective oral and written communications skill and demonstrate organizational skills.
- Must use available resources and critical thinking skills to solve problems.
- Strong attention to detail required.
- Must be able to work extended hours, weekends and some holidays.
Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled
