Under the general supervision of the Information Systems and Technology Manager within the Office of Admissions and Recruitment in the Division of Enrollment Management (DEM), the Business Analyst will focus on leveraging current technologies for improved efficiency and productivity and play a significant role in planning for the future. The individual will work closely with technical staff and end-users to optimize enterprise systems and oversee business requirements, documentation, and training. The Business Analyst will provide solutions to business process needs by developing a full knowledge of existing applications, developing customizations, and/or suggesting product alternatives. This position will also assist in the day-to-day operations and become a content expert and owner.
The mission of DEM is to strategically strengthen the competitiveness of UW-Madison in achieving enrollment goals and to collaborate with campus partners to provide information and services to enhance student success. The Division includes the following offices: Admissions and Recruitment, Student Financial Aid, Registrar, the Student Success Through Applied Research (SSTAR) Lab, and the Vice Provost for Enrollment Management. Together, these units collectively provide the foundation of support and services for the academic infrastructure throughout the student lifecycle. The Division is committed to the highest standard of service for students, colleagues, visitors and other stakeholders. Team members will serve as role models by practicing exemplary, respectful and inclusive behaviors in all interactions. To learn more about UW-Madison's Division of Enrollment Management, visit em.wisc.edu/careers/
Responsibilities:
Conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional, system, and program specifications. Holds a higher level of technical skills and application in their work, variation in activities, longer-term work, latitude to apply skills to solve routine problems without review, and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
10% Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements
20% Devises or modifies moderately complex information systems including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary
15% Participates in requirements planning and feasibility determination
10% Performs analyses and prepares reports to ensure that programs meet or exceed schedule commitments
20% Works on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation
5% Trains, serves as a resource, and provides guidance to other IT business analysts on routine problems, work processes, and policies
5% May work with external vendors or service providers
5% Organize and assist in systems
5% Lead office-wide business process documentation and planning
5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary, respectful and inclusive behaviors in all interactions. Participation in unit and divisional diversity & inclusion plans are mandatory
Tasks:
Develop project documents defining business requirements, functional designs, implementation plans, and schedule estimates
Understand the core information systems of PeopleSoft Campus Solutions, Perceptive Content and Salesforce
Develop, manage, and improve technical processes that span office functions by working closely with content experts and technology developers
Oversee system upgrades by managing the timeline, testing plan, and path to production
Assist in testing of software updates and new implementations
Analyze and document software problems, fixes, and updates, and submit cases to software vendors
Troubleshoot system errors and work to define and test technical solutions
Document and organize office-wide business process design and implementation
Monitor technical tasks and requests through the use of JIRA
Report to office leadership on current projects
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred Bachelor's Degree Preferred focus in IT, Computer Science, Business or related field
Qualifications:
Required: --Strong analytical and creative problem-solving skills are required --Practical experience creating process documentation, business process review, business requirements, and developing and conducting testing plans are required --Experience with the process of developing, testing, prototyping, and implementing software is required --Understanding of databases and data structures is required
Preferred: --Experience with or ability to acquire in-depth working knowledge of various software programs including (SIS (Peoplesoft/Oracle Campus Solutions Student Information System), Perceptive Content (scanning and workflow software), SalesForce (CRM); prior experience working with Customer Relationship Management Systems preferred --Higher education work experience preferred --Experience in data analysis and query writing is preferred --Experience in project management is preferred --Ability to communicate clearly and collaborate effectively across teams within a large organization --Skilled at managing multiple tasks --Capacity for evaluating current processes and identifying areas for improvement --A high degree of self-awareness; interest in giving and receiving positive and constructive feedback, as well as seeking out opportunities to learn and grow --Strong emotional intelligence and interpersonal communication skills; ability to actively listen to stakeholder needs and incorporate them into future planning --Demonstrated ability to maintain positive and respectful working relationships with others --A collaborative and service-oriented work style with an understanding of and appreciation for diversity as it applies to identity, thought, experience, and ability
Work Type:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $65,000 ANNUAL (12 months) Depending on Qualifications This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.
Additional Information:
A criminal background check and sexual harassment/sexual violence questions will be conducted on all finalists.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.
How to Apply:
Apply by clicking "Apply Now" to go to the 'begin application' page. In the "Document Uploads" section, please upload ONE document in PDF format that contains ALL of the following information: 1. A cover letter which highlights applicable work experience 2. A resume detailing education and work experience 3. Contact information for three references. Note: References will not be contacted without advance notice
Applications must be received by the application deadline for ensured consideration. Failure to submit complete application materials may result in ineligibility for this position.
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and other basis as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
