Starting Salary: $90,000 - $96,000 depending on qualifications
The Information Systems department at the Minneapolis Institute of Art (Mia) seeks an Application & Integrations Administrator to manage the institution’s Salesforce and Netsuite environments and to facilitate integrations between these and other institutional databases and systems.
Mia’s staff and the Information Systems team values individual professional development as well as diversity of experiences, backgrounds, and identities; we strongly encourage you to apply even if your skillset and experience doesn’t reflect 100% of the position as written.
The Job
The Applications & Integrations Analyst serves as an integral part of the Information Systems department and broader functional technology teams, serving as subject matter expert and primary administrator for the museum’s enterprise applications, most importantly Salesforce CRM and Oracle NetSuite.
This position partners with other members of the Information Systems team, institutional leadership, and stakeholders throughout the organization to plan, implement, maintain, and support Mia’s enterprise application systems and their integrations. This includes account management, process consulting & implementation, system monitoring and updates, information security, API management, and user enablement & training.
In this role, you will….
Serve as subject matter expert and primary manager/administrator for Mia’s Netsuite and Salesforce environments.
Partner with IS staff and stakeholders to support and manage Netsuite, Salesforce, and auxiliary applications and systems such as Ticketure, Square & other Point-of-Sale systems, and HRIS tools.
Develop and support integrations between Netsuite, Salesforce, and other institutional applications and databases.
Assist with the development and support of institutional reporting tools.
Provide consultation and collaborative development and support for enterprise systems in support of Mia’s mission and goals.
Foster a collaborative and inclusive team environment through cooperation, collaboration, and outreach.
To be successful in this role…
This position requires excellent use of personal judgment, interpersonal communication skills, emotional intelligence, and a commitment to team building and cooperative work.
Specific Requirements
Education:
A high school diploma or G.E.D. is required. An Associate’s (A.A., A.S.) or baccalaureate (B.A., B.F.A., B.S.) is preferred.
Certifications relevant to the requirements of this position are desirable, but not required.
Experience:
3 years in a similar role is required. 5+ years of relevant experience is preferred.
Experience providing consultation, planning, and project management support for technical projects is preferred.
Experience working collaboratively with vendors to install, manage, and support enterprise technology is preferred.
Experience in customer service or client support is highly desirable.
Work in a museum, education, or nonprofit environment is desirable.
Technical proficiencies:
Salesforce (or other CRM) consulting, support & administration
Netsuite (or other ERP) support and administration
APIs and systems integrations
Javascript or similar programming language
SQL databases & query language
Account provisioning/account management
Point-of-Sale systems (Stripe) and associated software and hardware
Data governance
Project management tools such as Asana
Security & privacy
Professional and interpersonal proficiencies:
Excellent customer service, verbal, and written communication skills
Excellent problem solving skills and decision making ability
Organized and efficient working style with attention to detail
Ability to compose and maintain clear and accurate documentation
Strong willingness to learn
Ability and willingness to work both independently and as an active team member
Ability to manage and prioritize workload when presented with multiple projects and tasks
Knowledge of project management methodologies such as Agile.
Knowledge of business analysis/process improvement methods such as Lean.
Knowledge of change management methodologies such as PROSCI.
Background Check Requirements: Satisfactory criminal and credit background checks.
Mia Culture
The Minneapolis Institute of Art (Mia) is an audience-centered, equitable and inclusive workplace where everyone is welcome. Mia is Mission Driven, Generous, Agile, Emotionally Aware, and Positive, and endeavors to create a workplace culture where staff are responsible to one another, to our visitors, and to themselves to do the best work possible.
Mia is committed to championing policies and practices that value diversity, foster equity, and empower an accessible and inclusive environment. Our strength lies in the diversity among the broad range of people who contribute their time and talents to Mia. We consider inclusion and accessibility a driver of institutional excellence and seek out diversity of participation, thought, and action. It is our aim, therefore, that our employees, trustees, interns, and volunteers reflect and embrace these core values.
AN AFFIRMATIVE ACTION / EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
