Career Center

Tufts Support Services (TSS) delivers administrative services to schools and central units across the university’s three campuses.  TSS provides administrative support for transactional tasks in human resources and finance with two functional support teams: one focused on HR and Payroll services and one focused on Procurement administrative services.  Tufts Support Services teams are customer-focused and strives for continuous improvement and high customer satisfaction.

Ensures the end-to-end HR Payroll Operations has a strong customer-service focus. In this, the successful candidate will be responsible for the oversight of the teams processing payroll transactions, benefits data administration, payroll processing, tax withholdings, third party remittances, and related reporting for the university. In addition, this candidate will ensure that customer service provided by the functional team meets the service levels and expectations of the Tufts community. The Manager sets priorities, provides leadership and supervision of assigned staff, manages the reporting for ongoing operation of the areas of responsibility, contributes to the development of relevant enterprise systems and processes, and assures university compliance to government and other regulatory agency policies.

• Payroll and Benefits Deduction - Responsible for the accurate, timely and compliant management of the university’s payroll systems and operations, including generation of the university payroll which entails proper administration of salary/wages and its distribution; tax compliance (all withholdings and reporting); and related benefits deductions administration. The Manager oversees and manages the workflow for inputs to the payroll system.

• Management - Provides leadership to a staff of 14 people who perform payroll operations, payroll and tax accounting, benefits deduction administration, tax filing, and customer support. There are 3 supervisors who directly report to the payroll manager and assist with direct oversight of the payroll and benefits coordinators, and HR customer service representatives. The manager coordinates and manages workflow and resource planning and serves as a back-up for key processes. The manager identifies and addresses resource needs, provides direction around resource management and work volume at peak times throughout the year.
• Customer Service - Works closely (and daily) with other TSS managers and staff (primarily the Communications, Training and Process Improvement Team) to provide best-in-class customer service to the entire university community. Responsible for working with TSS senior leaders to design and implement processes, communications, and training to continually evolve service levels.
• Systems - Collaborates with the business analysts on the process improvement team responsible for system maintenance and improvements to enhance efficiencies and compliance.
• Projects - Collaborates with the Associate Director Business Systems, Tufts Technology Services (TTS) team, and HR & Benefits team on system implementation projects and annual events such as open enrollment, tax updates, and other system releases.
• Strategic Guidance - Works closely with senior TSS management to develop strategic and operational goals to assure TSS is aligned with university initiatives and direction.
• Expertise - Serves as subject matter expert for operational and compliance-related matters, including identifying issues and changes; setting priorities; troubleshooting complex issues; and, providing guidance to TSS managers and staff throughout the university.
• Out-Reach. The HR Payroll and Benefits Administration Manager will work with 
senior leadership to establish ongoing communications with key constituents including the Vice President of HR and HR directors, key department and school leaders, and the community at large.

Basic Requirements

• Knowledge and skills as typically acquired through completion of Bachelor’s degree with 5 years of functional payroll experience including payroll taxation and administration of benefit deductions
• 3 years staff management experience
• Significant experience and aptitude with PeopleSoft HR or equivalent HR/Payroll HCM or ERP system
• Strong interpersonal skills with ability to influence and persuade others
• Able to handle pressure situations in a production environment
• Demonstrated professional track
• Proven customer service experience
• Excellent oral and written communication skills
• Proven leadership skills including clear goal setting, prioritization and ability to lead team in a learning and
collaborative environment
• Strong project management skills

Preferred Qualifications 

• Experience in higher education
• Certified Payroll Professional (CPP) or Senior Professional in Human Resources (SPHR) certification
• Experience with cloud-based ERP solutions (Workday, Oracle Cloud, etc.)

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at [email protected] Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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