Leads as a team-oriented professional who embraces and advocates for diversity, equity, and inclusion as good business practice.
Serves as a key member of the Finance and Administration division and represents the Foundational COE initiatives to institutional stakeholders as a key to improving operational effectiveness.
Establishes a Service Delivery Center of Expertise and a Training Center of Expertise.
Oversees the expansion of Shared Services Service Desk offerings and ensures successful delivery and customer satisfaction.
Develops and implements strategy and plans to grow and expand Centers of Expertise.
Responsible for department strategic planning and goal setting, annual budget development, staff planning, and staff performance management processes.
Implements continuous improvement through the ongoing tracking, interpreting, and reporting on service delivery, training, and Service Desk performance.
Ensures all business processes are documented and executed appropriately, cost effective, contain appropriate controls, and incorporate best practices.
Promotes a customer service focused organization to facilitate development of staff functional expertise, on-going quality training for all staff, and periodically gauge employee/end user satisfaction.
Reports out on continuous improvement efforts, training programs, and Service Desk activities to University leadership and institutional stakeholders.
Provides advice and counsel to Directors of Foundational COEs on matters related to service delivery, training, and Service Desk initiatives.
Develops, plans, prioritizes, and implements Foundational COE initiatives and strategies designed to meet the administrative and operational needs of the institution.
Oversees the training and development strategy for Finance and Administration and the core end users and customers.
Collaborates on development of communications, presentations, and special events related to strategic Foundational COE initiatives.
Develops strong partnerships, governance, and feedback mechanisms with key stakeholders in academic, research, and administrative units to ensure Finance and Administration service delivery effectiveness.
Implements University objectives, as well as long-term strategic plans respective to the Department's focus.
Manages and is accountable for financial objectives of the department.
Reviews organization wide, team, and individual employee metrics to identify trends and coordinates with team leaders to implement and track changes.
Manages and assists with knowledge management, document management, performance management, and quality management. Creates a learning and development environment for staff.
Performs other related work as needed.
Preferred Qualifications
Education:
Graduate degree in management, public policy, or related field.
Experience:
Demonstrated ability to define, deliver, and measure improvement in a primary administrative or operational support function.
Demonstrated leadership of major projects/initiatives aimed at improving service delivery and training quality and/or effectiveness.
Demonstrated supervisory/team leadership experience related to complex projects.
Experience working with multiple administrative or support functions within a complex organization.
Experience working with various stakeholders in an academic or academic health setting.
Certifications:
Additional certifications or education in project management (e.g., PMP) and/or process improvement methodologies (e.g., Lean).
Preferred Competencies
Strong management, leadership, and communication skills with experience presenting recommendations to senior management.
Foster consensus and partner with others without direct reporting relationships.
Excellent written and oral communications skills and ability to tailor communication to various audiences.
Proficiency with analysis of financial, human capital, and business process data.
Capable of directing and working with cross-functional teams.
Successfully complete initiatives supported by rigorous analytics.
Proven record of working independently, exercising sound judgment, and taking ownership and initiative with minimal direction when needed.
Application Documents:
Resume/CV (required)
Cover Letter (required)
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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