Career Center

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Application Analyst II is primarily responsible for supporting all aspects of applications that support the operation of the clinic. The role will also provide technical application support, troubleshooting, systems change management, and training of users. The individual will also support senior analysts and engineers with testing and process development and end to end system configuration tasks.

• Management of new software requests
• Coordinate the installation of new software
• Tier 1 & Tier 2 application support
• Develop Operational support plans for SAAS solutions
• Software inventory tracking
• Development of vendor management standards to track contract end date, release cycles, and overall support standards provided
• Early engagement with business to understand technology related problems
• Providing Business Analyst support on current and future state workflows

Responsibilities

• Supports application security.
• Manages and supports tier one technical support processes, such as break fix, troubleshooting, and systems change management.
• Conducts testing in tier 2 and tier 3 technical support processes.
• Delivers training.
• Builds and manages technical documentation.
• Complies with all regulatory mandates, as applicable.
• Builds, tests, manages, and supports system configuration.
• Supports requirements gathering and analysis. Tests custom system development.
• Builds, tests, manages, and supports application security.
• Designs and builds tier one technical support processes, such as break fix, troubleshooting, and systems change management.
• Designs, builds, manages, and supports tier 2 technical support processes.
• Builds and manages training.
• Builds and manages technical documentation.
• Complies with all regulatory mandates, as applicable.
• Designs system configuration.
• Requirements gathering and analysis.
• Work with business partners to understand and develop clear and defined problem statements.
• Build and foster effective relationships with internal and external business partners.
• Gather and analyze information about a problem to identify requirements and a path forward.
• Utilize problem management, troubleshooting, and analytical skills.
• Evaluate and develop recommendations to meet problem statements.
• Analyze stakeholder needs and develop recommendations for a path forward.
• Organize information and present it to various levels of stakeholders.
• Develop and track to work breakdown structures for their assignments.
• Function as point of contact for vendors; support system enhancements when required.
• Stay informed of upcoming projects that may impact usage of new operational systems; analyze impacts and escalate to leadership.
• Supports application security.

Qualifications

Required:

• High School Diploma or equivalent.
• Ability to organize and present information to various levels of stakeholders.
• Advanced technical capability.
• Clear and concise documentation of requirements, specifications, and recommendations.
• Strong communication skills both written and orally.
• Comfortable presenting information to both technical and non-technical audiences.
• Ability to coordinate, balance and manage multiple requests and priorities.
• Meeting facilitation.
• Strong organizational skills.
• Able to rapidly solve IT systems problems that interfere with or disable clinical operations.
• Ability to identify and triage issues appropriately.
• Ability to organize and prioritize concurrent responsibilities and demands.
• Ability to use initiative and sound judgment in carrying out responsibilities.
• Ability to meet timelines for assigned tasks.
• Ability to train others in how to use systems.
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to work in a complex, fast paced, health care environment.
• Demonstrated interest in advancing technical capability.
• Customer service skills.

Preferred:

• MS Visio, Excel.
• Transact SQL basic working knowledge.
• Experience developing work breakdown for assessments and delivery requirements.
• Advanced Microsoft Excel skills.
• SharePoint skills.
• Experience with software and security architectures.
• Experience in Information Technology.
• Experience with process improvement, project management, and agile methodologies.

Fred Hutchinson Cancer Center has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to Fred Hutchinson Cancer Center facilities. Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $86,078.00 to $129,118.00 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (22 days per year), paid sick leave (up to 30 calendar days per occurrence of a qualifying reason), paid holidays (up to 13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 12 months for professor track faculty, up to 6 months for other scientific staff).

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at [email protected] or by calling 206-667-4700.