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Manager, Help Desk
As the USC Annenberg School for Communication and Journalism embarks upon a new era of customer-focused IT services and support, we are seeking a dynamic IT-AV leader to re-imagine and re-vitalize our Technical Services helpdesk.As the Senior Computer Services Consultant you will lead and work alongside a team of 4 full-time helpdesk technicians and student workers who support a wide range of technical and general services, including (1) tier 1 and 2 edge device support (laptops, desktops, printers and portable IT/AV devices), (2) tier 1 and 2 classroom IT-AV systems support, (3) tier 1 and 2 event systems support and operation, (4) equipment distribution (edge devices and portable IT/AV systems), and (5) tier 1 general operational support for the facilities and technology


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