All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for a Project Manager 2!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The ITS Project Management Office (PMO) serves to provide a structured foundation to effectively and efficiently manage incoming and active projects within our portfolio through reusable standards and streamlined processes. Under the general guidance of the PMO Manager, Project Managers are responsible for leading teams to deliver a program or project(s) that span across one or more business units. This includes managing resources, schedules, financials, and approach throughout the full project life cycle. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery for UW Medicine entities and affiliates.
Projects include but are not limited to: • Epic practice management, revenue cycle, and other business applications • Ancillary and clinical support systems • Analytics solution and platform for regulatory, quality, clinical, and business reporting • Web solution for critical initiatives and the organization’s digital communications
The Project Manager 2 (‘PM’) works closely at an established level with user representatives, other ITS teams, operations staff, and other project team members to initiate projects; develop and maintain project plans, schedules, and other project management documents; plan and direct business processes and data analysis; develop user requirements and functional specifications; configuration and functional testing; and solution implementation. The PM II operates at a high level of proficiency across a range of system analytics and project situations, maximizing personal effectiveness, and is starting to support others and the organization.
The PM is accountable for the project processes and ensuring that project management best practices are followed. For projects of small and medium complexity (where complexity is defined by the number of impacted IT teams, end users, executive sponsors, IT systems, etc.), the PM is expected to be able to operate with minimum supervision. For more complex projects that require knowledge of organizational culture or a higher level of political sophistication, the PM may require additional counsel from the Manager and/or Senior PMs. PMs play an essential role in working with other team members, other ITS resources as well as stakeholders from hospital operations in managing, facilitating and participating in projects. The PM communicates responsibilities and expectations to team members; manages schedule, scope, and budget; identifies and manages project issues, risks and decisions; ensures quality project deliverables and outcomes; and manages integration and consistency of all components of projects. This position is also responsible for applying UW Medicine ITS PMO methodologies and standards as defined, as well as contributing to further development of these standards.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously. Using standard tools and templates, facilitate initiation and planning for assigned projects. Ensure completion of standard deliverables, as appropriate. Fulfill roles of facilitator and task manager. Specific duties and deliverables include, but are not limited to:
Develop project charter to capture project definition and get sign-off from project sponsor(s) and principal stakeholders
Organize work required to accomplish project’s scope and objectives
Work with resource managers to estimate and assign project resources
Define and communicate project organization chart with clear project roles and responsibilities
Develop plans, as appropriate, around specific work threads (e.g. environment plan, training plan, test plan, communication plan)
Using standard issue and risk management guidelines, actively manage project issues and risks in the tool throughout the project lifecycle. Specific duties include, but are not limited to:
Facilitate initial risk assessment in Planning phase, document and develop risk response plans for key project risks
Encourage active risk and issue identification, prioritization/severity, and management using Risk and Issue Logs
Communicate issues and resolution steps, risks and response plans to ITS leadership, project team, project sponsor(s), and stakeholders, as appropriate
Assume responsibility for triple constraints throughout project lifecycle. Specific responsibilities include:
Ensure time tracking compliance and accuracy for project by project team per PMO policy
Maintain, update, and communicate project schedule throughout lifecycle
Develop and maintain a service-oriented relationship with project sponsor(s), organization leadership, principal stakeholders, and project team
Related to this group, communications, relationship development, and progress/status reporting to include:
Provide regular status of current efforts, achieved milestones, and current risks and issues in month-end status reports and customized for multiple meeting forums, as appropriate
Report project progress relative to the planned progress including variance explanation
Facilitate regular project team meetings with agendas and meeting minutes
Using standard tools, templates, policies and procedures, manage projects and complete deliverables, as appropriate. Specific duties and deliverables include, but are not limited to:
Ensure thorough documentation needed for project (requirements, design, and build/configuration)
Ensure execution of test plan, e.g. ensuring test cases performed are traceable to requirements, managing defects, and reporting on test results
Lead project and project team through standard Implement and Close phase of the project to include the following:
Develop and lead execution of Implementation plan following standard ITS Production Readiness and change control processes
Facilitate development of Go/No Go criteria and lead the decision-making process, if necessary
Work with support managers to create new support plans or update existing support plans to include new project
Facilitate formal production support turnover with production support team management
Develop standard Post-Implementation Review Report to include project metrics and lessons learned
Manage Assigned Project Staff in Execution of project tasks
Provide direction over execution of assigned tasks for project team members.
Delegate tasks with clear expectations of deliverable scope, quality, and timeline constraints, as well as the tools and processes that should be used
Ensure high quality and timeliness of work produced by assigned project staff and escalate exceptions, as appropriate
Provide input, as requested by resource managers, on team members' performance for inclusion in personnel evaluations
Develop relationships with ITS teams
Provide peer leadership within ITS
Support development of PMO maturity
Lead process improvement engagements internally within ITS:
Work with manager to set professional goals for career development.
Act as back-up for other team members and functions as needed.
Bachelor's degree in a healthcare-oriented profession, a technology field, a business-related field, or other discipline that demonstrates analytical or communications abilities or equivalent combination of education/experience.
5+ years' experience should include:
5+ years' experience serving in a project team leadership role with responsibility for managing vendor-packaged software deployment projects and/or process improvement projects
5+ years' experience effectively working with multiple, diverse stakeholders in a complex project environment
5+ years' experience managing project work and/or work of others within an established standard project lifecycle framework
5+ years proven experience in a project leadership role with progressively complicated projects
1+ years of recent experience utilizing MS Project to manage projects.
PMP certification; if not currently PMP certified, this certification must be achieved within six months of start date
Experience in SDLC, Waterfall, and Agile Project Methodologies
Technically competent with various software programs including MS Office tools (e.g., Word, Excel, Visio, PowerPoint, and Outlook)
Academic Healthcare experience
Project Online or other PPM tool experience
Familiarity with technical architecture, including applications, servers, databases and networks
Continuous Quality Improvement training and experience leading quality improvement teams
Certification in and/or familiarity with Cerner Millennium or Epic Hyperspace applications
3+ years of experience in a formal project management role managing large-scale (10,000 hours), multi-disciplinary projects within a complex environment
Experience working as a PM within a PMO that has a standard set of project tools and templates
Formal training and/or certification on PMBOK-based project management techniques.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The work may be performed during the department’s core business hours; either by telecommuting or in an office environment, based on the team’s business requirements and manager approval. Significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual may also participate in on-call rotation.
Is expected to meet in-person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, Sabey Tukwila Data Center, downtown Seattle, and other facilities which are affiliated with UW Medicine.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.