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American Academy of Sleep Medicine

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ASCD

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Southwest suburban Chicago

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Client Technical Account Management, AVP
Who we are looking for The Front Office Data Support client Lead is a key role that oversees all aspects of our client's data interaction with key State Street systems. This is a client facing IT role, in Business Client Services, within the Production Management team, and is vital to ensure delivery of a first class service to our valued clients. The client Lead will direct analysts regarding priority and provide direction when required during issue escalation. In addition to providing the team direction the Client Lead will also work with Regional Leads from other areas to ensure escalation items are handed off seamlessly and client communication are seamless between regions. This role will also become an SME and build relationships with specific clients to ensure effic


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