At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
The Department of History is rated one of the top academic programs nationally and globally. As one of the largest teaching departments in the College of Letters and Science, enrolling over 8000 students in 150 courses each year, our courses serve campus and department graduation requirements across the University. The department is comprised of 50 tenure-track faculty, 30 emeriti, and 12 career staff. Annual hires include 15-20 visiting instructors, 25-30 visiting scholars, approximately 230 academic student employee appointments, and 10-15 casual employees. With approximately 100 graduate students, 250 undergraduate majors, and 100 minors, students in our program are able to select from a broad range of fields of study. The History department is committed to supporting a large and diverse population of students. Over the past 5 years, the department has seen a significant increase in graduate and undergraduate students of color.
The Director of Student Services is a key member of the History Department's management team and provides leadership and oversight to the student services and academic program management for both the undergraduate and graduate programs. Responsibilities include supervision of four student services staff; strategic planning and assessment of the department's student services functions; development and implementation of student services related policy and procedure; resource allocations and budgetary oversight, and resolution of problems involved with student services and the curriculum. The incumbent is the primary departmental resource in all student services related areas and works collaboratively with Department Chair, Vice Chairs, and faculty committees to achieve the department's academic objectives.
Application Review Date
The First Review Date for this job is: 10/11/2022.
Student Services Management and Strategic Planning
The Director of Student Services has full functional responsibility for planning, directing, and budgeting the entire range of student affairs for the undergraduate and graduate programs. Has broad authority and oversight responsibility in related matters, including scheduling and enrollment management, outreach and admissions, advising and degrees, curriculum and faculty planning, including summer sessions, programmatic development and policy, graduate placement, concurrent enrollment revenue programs, event and commencement planning, hiring of graduate student instructors, Disabled Students' Program (DSP) related activities, and all supporting financial management.
Leads analysis and strategic planning efforts, and recommends and initiates changes to the program to provide better service to management, faculty, and students. Develops and modifies methods of advising to integrate University and department directives within student services and promote student academic success.
Serves as the highest-level resource for department faculty and staff in relation to complex highly sensitive advising situations involving graduate and undergraduate students. Applies advanced academic advising concepts and experience to navigate intricate student issues/grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises. Coordinates orientation and training regarding student services policies and practices for new department faculty.
Researches and facilitates implementation of technologies, including database and web-based systems to enhance the delivery of programs and services. Works with Chair, Vice Chairs, and Director of Administration on long-range planning and analysis in support of the administrative and programmatic goals for the Department and the College.
Oversee managed personnel and work with department Event Coordinator in planning the annual roster of department events and programs related to student services, including commencement, orientations, and services to enhance department's outreach to underrepresented students.
Represents the student services unit to the campus community and relevant external constituencies, and serves as the primary department administrative representative on all matters related to student services.
Academic Program Management
In consultation with the Chair, Vice Chairs, and Director of Administration, directs and oversees the implementation of all policies within student services. Interprets complex and changing university, campus, and college student services requirements and policies, and analyzes impact of changes on department. Ensures departmental compliance with federal, state, college and university laws/regulations as they apply to all aspects of undergraduate majors and graduate students. Ensures compliance checks are conducted on a periodic basis, and takes pro-active corrective action as needed.
Effectively balances dual role of student advocate and department representative, promoting student success while enforcing policies that protect the integrity of the History degrees. Reviews exceptions to departmental student services policies related to a range of topics (e.g. admissions, transfer credit) to ensure consistent practice and precedent-setting actions.
Maintains a strict code of confidentiality, and ensures departmental compliance of the Family Education Right to Privacy Act (FERPA).
Oversee annual review of student services communications materials, coordinating with relevant student services staff and communications coordinator. Write and edit materials when appropriate.
Serves as an active member of the department's curriculum committee, aligning budget and staff resources with goal of optimizing course enrollments. In consultation with the Vice Chair, and in partnership with the Curriculum Coordinator, applies knowledge of department degree requirements and enrollment trends to recommend courses to be taught. Supports recruitment of lecturers as necessary; makes recommendations to Vice Chair regarding appointments. Coordinates with Vice Chair and Curriculum Coordinator regarding departmental teaching expectations. Provide oversight and review when the department proposes changes to courses or broader programmatic changes.
Supervision and Staff Management
Directs and supervises four career staff advisors. Actively promotes professionalism, career development, and facilitates a collaborative, team approach within the Student Services Unit. Works effectively with people from diverse cultures on such issues as performance management, organizational changes, work place climate, and other related issues.
Provides direction to professional student service staff on the more complex issues encountered and ensures advisors are upholding college, university and department policies and following appropriate procedures.
Sets priorities for the unit, monitors work flow, and evaluates performance. Ensures effective cross-training and reallocates responsibilities and tasks as needed. Communicates regularly with staff to ensure implementation of team initiatives and projects. Trains staff on new and established policies and procedures. Recognizes issues that have campus impact or future implications and directs managed employees accordingly.
Collaborates with Director of Administration to meet the permanent and temporary staffing needs of student services unit, and collaborates with department HR to develop job descriptions and recruit as needed. Completes performance evaluations and is responsible for resolution of personnel issues or actions, in compliance with applicable campus human resource policies and procedures. Actively partners on decisions regarding performance, salary actions, hiring decisions and other human resources related issues of managed staff. Recommends employees for promotion/reclassification, and provides nominations for staff awards.
Financial Management and Budgeting
Plans, develops, and administers the student services budgets including TAS, graduate funding, and events. Assumes primary responsibility for providing projections and recommendations for Temporary Academic Staff (TAS) budget requests, totaling $4 million per year. Provides analysis of these resources throughout the year to ensure maximum efficiency of utilization and appropriate allocation.
Works with graduate advising and admissions staff to administer a yearly budget of graduate student fellowships (University Block Grant and departmental endowment funds totaling more than $2M).
Oversees revenue-generating programming (Summer Sessions and Concurrent Enrollment), with focus on managing profit and developing new opportunities for funding sources through expanded offerings.
Monitors all student-services-related funds throughout the year to ensure funds are spent in alignment with fund terms. Evaluates ongoing student-related financial needs and leads process to include alignment of available resources with increased student support. Provides financial projections and tracking and makes reports to the department leadership as required.
Maintains and updates working knowledge of student affairs administration by participating in campus organizations, networking with peers, and attending professional association meetings.
Takes appropriate classes in supervisory/management or student affairs-related topics. Keeps current with national trends related to both graduate and undergraduate academic advising as well as best practices in student affairs administration.
Advanced knowledge of advising and counseling techniques and demonstrated successful experience advising faculty, staff, and students on complex student affairs policies, both at the graduate and undergraduate level.
Advanced knowledge and experience and/or ability to learn department, college and campus degree requirements as well as policies and procedures related to student services such as code of conduct, HEERA, FERPA, Graduate Division and L & S policies and procedures.
Ability to interpret and implement new and established policies to ensure department compliance.
Knowledge of and/or ability to learn common University-specific online systems including Student Information System (SIS) and CalAnswers.
Excellent computer skills in MS Office Suite (especially Word and Excel), Box, and/or ability to learn campus Google tools (bMail, BCal, drive, forms).
Ability to collect, analyze, and manipulate data to support program initiatives and goals.
In-depth understanding of student information systems.
Experience working with relational databases, and/or Excel pivot tables ideal.
Knowledge of and/or ability to learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Outstanding organizational, analytical, planning, and project management skills.
Ability in problem identification, reasoning, and ability to develop original ideas to solve problems and influence change.
Effective budget and financial management skills.
Working knowledge of and/or ability to learn the university accounting system and procedures and campus Financial Aid Office policies.
Excellent verbal, written communication and interpersonal skills.
Multicultural competencies; ability to work with diverse populations.
Effective written communication skills to prepare a variety of correspondence, including documentation of policies and procedures, training documents, and electronic forms and surveys; Experience in report writing and analysis.
Political acumen and ability to maintain strict confidentiality.
At least five years of progressively responsible experience in undergraduate and/or graduate student services, or a combination of education and relevant experience.
Proven record of providing outstanding customer service.
Demonstrated leadership and supervision experience.
Bachelor's degree in related area and/or equivalent experience/training.
Master's degree in Higher Education Administration, Advising, or related field and/or equivalent experience/training.
General knowledge of the field of History, especially as it relates to post-degree employment opportunities and practices.
Salary & Benefits
This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits. Annual salary is commensurate with experience up to $116,900.00.
Please submit your cover letter and resume (PDF) when applying.
Referral Source info This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of 'UCB Employee' and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email. Diversity Statement
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that 'every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.'
This position is eligible for 40% remote work.
This position may be eligible for allowable expenses to help offset your costs of moving household goods and personal effects to a new location within a reasonable commuting distance to UC Berkeley. All expenses must comply with University policy limits and conditions. If eligible, payment is issued as reimbursement to you or directly to one of our contracted moving companies. Please be aware that this payment is considered taxable wages per IRS requirements. Details may be found at https://controller.berkeley.edu/financial-operations/accounts-payable/moving-expenses.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.