Penfield Library Instructional Support Associate (SL2)
Location: Oswego, New York
Higher Education Institution
Description of Department:
Penfield Library is a dynamic, innovative, and learning-centered environment serving students, faculty and staff at SUNY Oswego. The Library supports campus curriculum, teaching, and research, with a liaison program that provides information literacy instruction, specialized reference, and collection development in all curricular areas. The Library is an active participant in shared SUNY libraries-wide initiatives. The Library is in a time of change, magnified by the recent pandemic: assessing services, adjusting workflows and roles with a newer library services platform, reexamining our organizational structure, exploring new ways of engaging with faculty and new campus partnerships, and planning for future building renovations. Penfield library is committed to the practices of social justice, diversity, equality, and respect among our staff, students, collections, and services. We are actively working to build an inclusive environment by setting goals that directly reflect equity and inclusivity, and supporting the goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan. All positions will be called on to contribute to building this environment.
Penfield Library at the State University of New York at Oswego invites applications to fill two full time Instructional Support Associate (SL2) positions.
Posting Date: September 23, 2022
Review Date: Review of applications will begin immediately and will continue until the position is filled.
Compensation: Salary range is $44,374-46,374 plus full New York State benefits package.
Benefit Information: The State University of New York provides an excellent benefit package. Click here for more information on benefits for full-time United University Professions (UUP) professional staff click here for a benefits summary.
Date of Appointment: As soon as possible
Description of Responsibilities:
Penfield Library Instructional Support Associates provide skilled, specialized assistance in library services to faculty, staff, students, and the public. Library Instructional Support Associates fulfill operational needs in support of one or more organizational units within the library, working with library colleagues to provide critical daily services. Duties for all Penfield Library Instructional Support Associates include:
Develop knowledge of unit policies and procedures.
Use computer library management systems (Alma, Illiad) and other software programs (spreadsheets, word processing programs, etc.) to perform a majority of their duties.
Assist library patrons and colleagues promptly, courteously, and professionally.
Maintain appropriate statistics regularly and meet benchmarks for areas.
Provide customer service as needed, including filling in at service desks, checking items in and out, answering phones, booking room reservations, conducting library walkthroughs and patron counts, helping with basic technology questions, answering library user questions in person and by phone while referring more complex reference questions to Reference staff, assist patrons at the public computers, and training and supervising student staff.
Maintain technical competency and skills through professional development opportunities. Engage in Library-sponsored educational/training opportunities, including opportunities to increase awareness and understanding of diversity and inclusion.
Other duties or projects as assigned as appropriate to rank and departmental mission.
Resource Sharing Associate
The Resource Sharing Associate will facilitate the borrowing and lending of library materials between SUNY Oswego patrons and other institutions. Responsibilities include but are not limited to:
Processes Interlibrary Loan requests for borrowing and lending.
Receives and logs materials borrowed from other libraries.
Prepares materials to be sent back to libraries from which they have been borrowed.
Tracks and compiles reports of costs for RS requests - including vendor purchases, mailing costs, IFM charges
Maintains and conducts reviews of Custom Holdings Groups and Paths in OCLC WorldShare
Manage the related settings for the unit in the library management system, and monitor workflows for improvement.
Run reports and analysis of statistics.
Update user accounts and regularly troubleshoot library account access.
Serve as the primary contact and lead for the resource sharing components of the library system, helping library clerks and student assistants resolve their questions about using the system, escalate complex issues to the supervising librarian.
Monitor listservs, ExLibris and SUNY announcements, and attend training sessions relevant to resource sharing.
Fulfill digitization requests including authorization and tracking of copyright clearance and performing and/or delegating physical scanning.
Assist in the retrieval and scanning of material for interlibrary loan, document delivery. Develop expertise with integrated library system (ILS), interlibrary loan delivery system (ILLiad) as well as scanning tools.
Supervise student assistants. Make sure that student assistants work on their assigned job tasks. Help hire, train, and evaluate student assistants.
Acquisitions and Collections Associate
Order print, electronic, and streaming formats of material for the library collection.
Work within publisher ordering systems and place orders between Alma LSP and the vendor systems.
Determine preferred vendors for material (state contract or not) via SUNY Procurement and Finance Department guidelines.
Coordinate with library selectors, cataloging, electronic resources, and finance departments to ensure acquisitions activities are progressing as desired.
Manage and order new serial subscriptions and memberships and standing orders.
Reconcile monthly credit card statements for accuracy, submitting statements and invoices to Finance for payment.
Monitor listservs, ExLibris and SUNY announcements, and attend training sessions.
May perform work in other Discovery areas of Electronic Resources, Cataloging, or Serials as opportunities become available or as operational needs require.
Lead thorough analysis of physical library collections compared to system holdings, including running shelf reports to determine and correct discrepancies, updating item records with inventory dates, and delegating barcode scanning.
Participate in and facilitate stack maintenance to allow patrons and librarians to easily find what they are searching for. Coordinate and participate in the daily operations in support of stack maintenance.
Possess knowledge of stacks maintenance best practices.
Establish procedures and train employees and student employees.
Maintain appropriate statistics using the library services platform (LSP) program.
Support the supervision of student assistants.
SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan. As such, the incumbent is expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.
Strong computer skills (including proficiency with Google Applications, Microsoft Office Products and the Internet), and the ability to easily learn new software.
Exceptional attention to detail and organization.
Excellent written and verbal communication skills using various communication methods (in-person, phone, email, and text).
Ability to work independently and as a team member in various library units.
Strong commitment to providing outstanding customer service to the student and faculty community.
Commitment to diversity, social justice, and equity.
Ability to meet deadlines and strong time management skills.
Ability to adapt to a busy work environment.
Experience working in a library.
Customer service experience.
Experience working with diverse populations.
At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's Strategic Diversity and Inclusion Plan
As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)
Visa sponsorship not available for this position
Official transcripts are required at time of appointment.
With a student body of 8,000 students, the State University of New York at Oswego is large enough to offer more than 110 programs of study yet small enough for students to form lifelong bonds with each other and their professors and mentors. Learning-centeredness is Oswego's organizing principle for decisions about responsibilities, activities, resources, and academic and physical environments as the college addresses the widening missions of public higher education in the 21st century and continues to advance the public good. Students study in the College of Liberal Arts and Sciences; School of Business; School of Communication, Media and the Arts; and School of Education as well as innovative interdisciplinary programs that cross traditional boundaries. Oswego opens doors for students with highly rated experiential learning and study-abroad opportunities.The state has invested more than $800 million in campus renewal at Oswego since 2000, bringing new luster and technologies to old buildings and adding wholly new state-of-the-art facilities. The college's new construction is all designed to meet the LEED Gold standard of the U.S. Green Building Council.Inspired by a shared commit...ment to excellence and the desire to transcend traditional higher-education boundaries, SUNY Oswego strives to be a premier institution that provides a transformative experience to a diverse body of students, empowering them to live ethical and meaningful lives and build a better world. Strong traditionThe college was founded in 1861 as a teacher training school by Edward Austin Sheldon, who embraced and popularized some of the most innovative teaching methods of his day. Oswego became one of the State University of New York's founding members in 1948 and evolved into a full-fledged arts and sciences university college in the SUNY system by 1962, when it entered a period of rapid growth: as enrollment soared, 29 new buildings opened in the 1960s alone.The legacy of 19th century founder Edward Austin Sheldon still underpins the college's identity and invigorates its vision. Sheldon built a powerful public asset to meet the needs of rising populations and was one of the original adopters of experiential learning as a compelling pedagogy. LocationThe college's 690-acre campus, featuring nearly a mile of Great Lake shorefront, is scenic every season of the year. Lake Ontario with its connected waterways and natural beauty is the focal point for world-class sports fishing, outstanding opportunities for outdoor enthusiasts, community parks, living history through maritime museums and Fort Ontario, and festivals like Oswego's Harborfest as well as a thriving port. To the north are the Thousand Islands of the St. Lawrence Seaway, to the south the vineyards of the Finger Lakes. Syracuse is the metropolitan cultural hub for Central New York, a 45-minute drive from Oswego. Its international airport is closer still. SUNY Oswego also has a branch campus in Syracuse, where it offers degree completion programs at the undergraduate and graduate levels.Welcome Videohttps://www.youtube.com/watch?v=BaPSio0v2JYFast Facts http://www.oswego.edu/about/facts.htmlAccreditations http://www.oswego.edu/about/facts/accreditations.htmlInteractive Map http://www.oswego.edu/about/visit/maps/campus/index.html#placemarks//zoom/16/lat/undefined/lon/undefinedFollowing State University of New York at Oswego on Twitter https://twitter.com/sunyoswego