POSITION SUMMARY The Fiscal Specialist, Cashiers and Student Accounting provides customer service and financial information to students and third-party companies and organizations that pay students’ tuition and fees and assist customers with questions regarding students’ accounts through direct contact by phone, in-person, email, and chat with students, other student-facing departments, other departments across campus, and third-party companies and organizations during hours that the college operates. This role assists with balance inquiries, processes payments for tuition and fees, and reconciles student financial transactions, statements, records, and reports. This position also assists internal customers with deposits, disburses checks to students and employees, and includes credit card, cash-handling, and balancing responsibilities. This position requires knowledge of Excel, with the ability to ensure accurate information using formulas, filtering, sorting, and other Excel functions.
ESSENTIAL FUNCTIONS OF THE JOB
Customer Service/ Cash Handling Assists students in completing their payment of tuition, books, and other charges. Responds to questions from students and third-party companies and organizations about account balances, collection processes, and transaction activity on students’ accounts. Assists students in-person, over the phone using Call Center, Chat, and by email during regular business hours. Provides the same services during extended times at the start of the academic semesters.
Receives and processes credit cards, checks, and cash for processing and balancing. Reviews student concerns with their accounts, sometimes in-person; investigates and resolves according to college policy and procedure. Collaborates with other college departments to ensure students are billed accurately based upon information in the student information system and third-party contracts. Uses Excel to provide information to students and others. Stays current on policies, procedures, regulations, and other guidance to ensure the accuracy of work and compliance with this, such as FERPA, PCI, cash handling requirements, and financial aid regulations. Occasionally may work at our Delaware campus serving students.
Accounts Receivable Assists with invoicing, the collection of tuition and fees, and refunds, for students and third-party contracts. Works with Assistant Director and others in the department to create processes necessary for an increasing number of new third-party contracts. Provides information to companies on their websites or their Excel spreadsheets to enable payment for students’ tuition, fees, and book and supplies, as needed. Ensures that information is accurate and timely.
Receives and processes tuition and fee payments. Analyzes and reconciles student accounts. Analyzes student account information (e.g., billing, payments, and Financial Aid distribution). Examines records of amounts due. Documents, analyzes, verifies, and posts transactions to journals, ledgers, and other student records. Verifies financial aid disbursements, monitors student accounts, and ensures accuracy. Maintains student records, adding account notations and scanning documents. Completes and maintains required documentation. Scans balancing information, student vouchers, and student backup documentation.
Diversity, Equity, & Inclusion Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and community members.
OTHER DUTIES & RESPONSIBILITIES Attends all required department meetings and training. Manages multiple assignments of varying complexity while meeting federal, state, and internal regulations and procedures.
Assists with customer service in the department as needed. Demonstrates the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule to support workload. Works overtime as needed to meet business demands.
CORE COMPETENCIES Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Planning & Organizing, Technology Savvy, Building Partnerships, and Valuing Differences
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Computer software programs and enterprise applications, including cloud applications such as Microsoft Office applications (Word, Excel, Outlook), and accounting programs and software.
Skill in: Exceptional customer service; excellent verbal and written communication both internally within the College and outside the College; excellent organization; preparing invoices and financial reports using Excel tools; statistical data entry.
Ability to: Work closely with internal and external partners at various levels; operate general office equipment; work with minimal supervision; provide support for the work of others on accounts receivables projects; accurately post information to records; apply accounting principles; apply basic organizational principles to practical work situations; develop and maintain effective working relationships with associates, supervisors, job contacts, and public; collect data, establish facts, and draw valid conclusions; perform detailed work with numerical data; research and analyze financial matters; answer general accounting questions; read and comprehend technical information; critically think and problem solve effectively; maintain the confidentiality of non-public and sensitive information; maintain accurate and complete work records.
Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee frequently sits, stands, and walks for periods of time. The employee converses verbally or manually with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts up to 10 pounds.
MINIMUM QUALIFICATIONS High School Diploma or GED with at least one (1) year of experience using Word, Excel, and database software.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
* These are temporary positions.
** Please attach a cover lettern and resume with your application submittal.
At Columbus State Community College, we pride ourselves in being Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. By joining our team, you will contribute to our mission to educate and inspire an entire community of learners. Together we can change lives and help our students achieve their goals.
We are teachers, administrators, and staff members committed to a common goal: student success. We believe that fulfilling lives are grounded in self-awareness and continuous learning. We embrace bold ideas, lead by action and example, and recognize that more can be accomplished together than alone. We believe that a community college needs to look like the community. With that in mind, we are a proud reflection of the demographics of Central Ohio, and we leverage the College’s rich diversity to strengthen our community and increase regional prosperity.
With an annual enrollment of 45,000 students, Columbus State Community College is the largest community college in Ohio and among the largest community colleges in the nation. The College offers more than 300 associate degrees and certificates, making it an entry point to higher educatio...n and the workforce.
This is possible in large part thanks to the 2,500 dedicated employees who share their knowledge and experience. In addition to the downtown Columbus campus and the Delaware campus, Columbus State has six Regional Learning Centers as well as Industry Sites and Educational Partner Sites located throughout the region.