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Account Resolution Quality Assurance Specialist
Position SummaryPOSITION SUMMARY:Reliable and competent professional whose goal is to assure the high quality of the operations, products, and services of all roles in the Account Resolution Department. The Quality Assurance Specialists works closely and cooperatively with internal and external Audit and compliance to ensure that all processes and collection procedures are compliant with all state, federal and NCUA regulatory requirements. Responsible for creation and maintenance documentation of all policies, processes, and procedures for the Account Resolution Department. Conducts monthly quality reviews for Collection Calls, Account/Case Audits, Loss Mitigation activities and other identified departmental task to ensure adherence to pol


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