Career Center

Title:             Specialist,  Web and Email (Brand Strategy and Communications)

Department/Unit:  Brand Strategy and Communications/Member Experience

FLSA Status:            Full-time, Exempt

Location:                 Alexandria, VA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

This position’s role is to support the content management of APTA’s websites and email platforms.

This position will make updates in our content management platforms on a daily basis. The ideal candidate will be able to work with staff across the organization and must be able to juggle multiple projects simultaneously, while showing a strong eye for quality and detail, and will ensure the web and email user experience is optimized and that we deliver on our brand promise to be the trusted leader for the profession.

As a member of the Member Experience team, you will implement efforts to support organizational priorities and activities within the Brand Strategy and Communications department. You will support unit efforts with a focus on departmental contributions to systems and data strategy, membership strategy, scientific strategy, education and certification strategy, and business strategy for the Association. You will participate and support efforts for appointed and member volunteer groups and APTA leadership. You will support preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. You will be an effective champion of the Association vision, mission, and brand.

Essential Functions

• Build and update webpages in APTA’s content manager, Optimizely (formerly Episerver).
• Maintain the user experience for APTA’s websites by implementing consistent styles and content governance standards.
• Review site analytics, including user feedback, and respond quickly to needed fixes.
• Respond to website-related questions that come through our customer service portal, Freshdesk.
• Schedule, build, and test emails in APTA’s content manager, Informz, a HigherLogic platform.
• Ensure appropriate implementation of audience targeting and opt-outs.
• Design emails that adhere to the association’s brand and style guidelines.
• Regularly review email analytics to ensure delivery, look for engagement trends and anomalies, and share this feedback with appropriate stakeholders.
• Implement work plans related to respective activities of the Brand Strategy and Communications department which align with organizational priorities and the Association’s systems and data strategy, membership strategy, scientific strategy, education and certification strategy, and business strategy.
• Prepare and complete required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required form.
• Contribute to and implement recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable.
• Contribute to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities.
• Support the Member Experience team in the implementation of the Association’s programs, priorities, and projects in partnership with department director and staff colleague.
• Prepare in consultation with the manager, department level data which supports and aligns with the APTA data strategy.

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures
• Performs other duties as assigned to foster achievement of association priorities

Qualifications

• Bachelor's Degree, required, or applicable experience
• Three to five years of website management experience or related digital communications experience, including targeted email management
• Working knowledge of best practices for website and email communications
• Eye for detail
• Ability to manage multiple projects
• Website development design experience preferred
• Writing and editing experience preferred
• Experience communicating effectively verbally and in writing
• Experience producing reports/charts/graphs and analyzing data

Travel Requirements

0 - 10% - local

How To Apply

Please send resume and cover letter, including salary requirements, when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.