The College of Arts & Sciences (CAS) is one of the largest academic units on the UW Seattle campus, employing over 1400 tenure-track and research faculty, in 43 departments and centers, and generating an average $120 million dollars in sponsored research each year. CAS is comprised of 4 major divisions – Arts, Humanities, Social Science and Natural Science – whose cutting-edge research spans from malaria treatment to solar energy to human rights. CAS is home to diverse music, art, drama, dance, digital arts academic units and degrees, and runs one performance hall (Meany) and two major museums (Henry Art and Burke). CAS academic programs support more than 22,000 undergraduates and 2600 graduate students. The College occupies over 1 million square feet of space spread across campus and off-campus facilities in more than 50 buildings.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Center for Studies in Demography and Ecology (CSDE) is an interdisciplinary research Center, supporting all University of Washington students and faculty with interests in demography and/or ecology.
Demographic research covers a broad spectrum of topics, including issues related to health, epidemiology, crime, welfare policy, family, sex roles, race, ethnicity, segregation, gender, inequality, poverty, family planning, and environmental issues. At present, the Center has affiliate students from many departments and schools on campus including Anthropology, Sociology, Epidemiology, Health Services, Geography, Political Science, the Evans School of Public Affairs, the School of Social Work, the College of Education, the Jackson School of International Studies, and the School of Public Health.
CSDE is seeking a well-rounded, service-oriented individual with good communication skills, creativity, and energy to support the computing needs of a primarily non-technical user base in the Social Sciences.
We support amazing Social Science research and computing is a critical foundation for that research. Join our team and uniquely challenging mission to provide a state-of-the-art, stable computing infrastructure to a diverse group of users.
DUTIES AND RESPONSIBILITIES: include, but are not limited to:
Maintain a consistent published schedule during normal business hours.
Track and respond to customer requests (walk-up, telephone, email-based help desk)
Install, configure, maintain and troubleshoot computers and software
Support end-user systems including desktop computer, peripherals (printers, scanners, removable drives, media readers)
Support audio/visual/teleconference equipment for CSDE meetings and functions
Work with software and hardware vendors to save staff time and resolve technical issues
Follow procedures and policies pertaining to the CSDE systems and its user base
Report effort and time expended for various projects
Provide responsive end-user support for basic technology and application questions and problems.
Escalate issues to appropriate team members or vendors.
Track requests and follow up with users to confirm effective resolution.
Ensure that procedures are followed to ensure the security and integrity of data and software.
Provide ad hoc reporting of support problems/request documentation.
Provide flexible, timely and efficient resolution to customer issues.
Troubleshoot customer problems with using Remote Desktop on Mac and PC platforms
Update technical documentation & procedures for CSDE computing systems.
Move equipment as directed
Provide occasional, impromptu training for users, faculty, and staff.
Participate in occasional work outside of normal work hours/days
One year of experience involving the use of computerized information systems OR equivalent education/experience.
Previous customer service and/or help desk experience.
Strong verbal and written communications skills. Writing samples will be requested.
Bachelors’ degree. Equivalent experience may substitute for the educational requirement.
Compassion for non-technical users, their challenges, and their need for simplicity.
Strong organizational and task-management / prioritizing skills.
Experience Installing, configuring, maintaining, and troubleshooting computer systems and software.
Prior experience working within a technical support environment.
Experience in the principles, practices, and techniques used in developing and maintaining complex systems.
Familiarity with one or more of the following: Databases, Linux,
Ethernet, Colocation, remote computing, Wordpress
Requires the ability to lift and transport equipment of over 40 pounds.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.