This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
AA&D Resources AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
SUMMARY: This full-time non-exempt position is responsible for processing and maintaining gift and biographical information for Harvard alumni/ae as the University system of record. Independently complete all aspects of gift and biographical processing and maintenance. The position interacts and communicates with AA&D staff, other University-wide staff, alumni, and students in a professional and productive manner. This position requires a high level of organization, professionalism, thorough knowledge of the Alumni Affairs and Development's philosophy, a high level of customer service and the ability to identify customer needs.
Inaccordancewithpoliciesand procedures,perform data entry for gift and biographicalinformation on allentitytypeswithin the Advancedatabase.
Proofbatchesofworkproducedby processors and specialists for accuracybeforegift is closedinthesystem.
Serve as a dailyresourceforprocessingrelatedquestionsforprocessorsandspecialists.
Read,interpretandverifythe gift and biographicalinformationsupplied on thedifferentsourcedocumentationandconfirmidentities of entities.
Searchdatabaseas necessary to accuratelyassociate each gift or biographicalpieceofinformationwith the appropriateentity.Perform research as needed to ensure the accuracy of the datathat is beingprocessed.
Add or maintainbasicgift and biographicaldata in theAdvancedatabase.
Completesdailyassignedwork of batchesbased on thefollowingguidelines:
HarvardCollege Fund Appeals
School Gifts Under$10K
Process gifts using digital images and navigating SharePoint to manage workflow
Accountableforaccuracyandintegrity of allgift and biographicaldata.
Processgiftswith a 98%accuracy rate and an averagefiscalyearaccuracyrateof no less than 95%
Communicateregularly and proactively with management to raiseworkissues.Identifyoptions for resolution.
Beconscious of datasecurity and riskmanagement. This positionisprivy to sensitive and confidentialinformation.
Thispositiondealsprimarily with the followingspecialtygifttypes-giftsabove a certaindollarthreshold,wires,donoradvisedfunds,matchinggifts,sponsoredresearch,complexplannedgivinginstruments and other such specialtygiftareas.
The abovecoversthemostsignificantresponsibilities of theposition.It does not,however,excludeotherduties,theinclusion of which would be in conformitywith the leveloftheposition.
This position requires a 3 month orientation and review period. Please include a cover letter with your application.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Additional benefits can be found at https://hr.harvard.edu/totalrewards.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements: The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's
High School graduate and two or more years of experience working with confidential databases.
Experience working with Microsoft office.
Completion of college level coursework preferred.
Must be focused, motivated to learn and flexible to change. Must have excellent interpersonal skills and must take the initiative to maintain a strong work ethic at all times.
Demonstrated ability to identify, research and find resolutions to complex gift and record challenges.
Willingness and ability to learn new systems as necessary.
Proven customer service skills with ability to interact tactfully and professionally with people from all types of backgrounds.
Ability to handle shifting priorities and work on multiple tasks simultaneously. Ability to work independently as well as part of a team in a fast-paced environment.
Sound judgment, analytical skills, and decision-making capability required.
Excellent written and verbal communication skills required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.