This is a 2-year fixed term position working full-time onsite.
Stanford Libraries is looking for an experienced staff supervisor, and a creative, energetic, flexible, engaged and organized individual for the Circulation Operations Manager role at the Cecil H. Green Library, Stanford's largest library.
TheLibraries values are rooted in a commitment of mutual respect and the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives and collaborate with colleagues across the organization.
About Stanford Libraries:
Stanford Libraries is a network of over 15 libraries with 400+ employees. We are committed to fueling teaching, learning, and research across Stanford by acquiring, stewarding and making available our robust collection of more than 12 million items. Everyone in the organization plays a vital role in fulfilling that objective.
About the Access Services Department:
The Access Services Department's work centers around inventory control and customer services. The units of our department include: Circulation & Course Reserves, Library Privileges & Visitor Experience, Stacks & Collection Maintenance, Resource Sharing & Digital Delivery, and Media Center operations. With an eye of overall system-wide impacts, our department teams lead by example and stay closely coordinated with other branch libraries.
About This Position:
The Circulation Manager oversees the overall operations of the circulation desk at Green Library. These customer services include: circulation, print and electronic reserves, interlibrary loan, stacks maintenance and limited reference. This position also oversees services to remote users via email and phone. The Circulation Manager directly supervises four full-time library circulation specialists who perform routine circulation functions such as checking in and checking out books, processing user holds, and interacting with users. These specialists also perform back-office material processing activities for circulation and other library units. The Circulation Manager has regular involvement in the core activities of other teams including: Resource Sharing & Digital Delivery, Stacks, Media Center and Library Privileges because workflows stretch across these teams and the service desk is a hub for these related services.
The Circulation Manager is part of the Access Services supervisors group. Under the direction of the Circulation Librarian (Sr. Assistant Head of Access Services), the Circulation Manager will be a key stakeholder in the library's newest project to migrate to an open-source library database (FOLIO) in the next 1-2 years. For this project, the Circulation Manager will help test and train staff in workflow, create documentation and problem-solve. Additionally, the Circulation Manager will participate in the library-wide Operations Managers group and serve on the Circulation Help team addressing library-wide circulation policies and procedures.
We are looking for a Circulation Manager who values team-building, workflow efficiency, and service design. As we modernize services to include more automation and self-service for our customers, we will seek an Operations Manager interested in investigating new tools and fostering teamwork to implement change.
Work Schedule: Current schedule: 8:45am-5:45pm, Monday to Friday
Public Interaction, including job duties such as:
Serve as a service desk and unit operations supervisor and backup managers from other teams when absent.
Apply public service skills and sound judgment to resolve problems and promote patron satisfaction. Ensure customer communication channels meet high customer service standards; responds to complaints and special requests
Interact with a wide constituency including management, department colleagues, branch colleagues, technical staff, non-library units such as the Campus ID Card Office and Campus Public Safety, and colleagues and patrons from other institutions
Supervision, including job duties such as:
Recruit, hire, train, coach, supervise and evaluate staff (4 direct reports and 1-2 temp/casual staff)
Monitor staff schedules and workflow to ensure adequate desk coverage, productivity levels are maintained, and department goals are achieved
Review and approve timecards; provide premium pay documentation as needed to Human Resources
Consult with supervisor and Human Resources on employee relations' matters when appropriate
Actively participate in library staff development opportunities and share information with direct reports, encourages and monitors staff development
Actively foster teamwork, collaboration and unity across units and departments
Administrative, including job duties such as:
Suggest improvements to policies and procedures based on user feedback, experience, statistics or staff observations
Oversee internal policy and procedures documentation, and lead training, including refresher training
Ensure public-facing web pages related to operational policies are current and suggest changes to web team
Participate in evaluating and implementing new tools for streamlining department workflow and services
Create and analyze statistical reports to identify service trends or monitor unit activities
Facilities and Financial, including job duties such as:
Verify departmental purchasing card transactions
Verify that allocated budgets for temporary, hourly, and student staff are met
Verify invoices and purchases and oversee billing tasks
Participate in the financial policies and procedures concerning circulation billing
Direct building opening, closing and walk-through activities to ensure problems are addressed, and followed-up by facilities, public safety or library administration as appropriate
Computing Support, including job duties such as:
Develop staff to provide basic library technology assistance to users and troubleshoot or resolve issues.
Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
Use common library applications required to complete tasks such as the circulation database, the resource sharing databases, Lenel for library card issuance, and visitor registration.
Supervise the unit's Expert Partner or perform the duties of Expert Partner, providing first-level technical support for the unit
Ensure department equipment and technology needs are met
Compile, analyze, and report periodic activity and resource statistics
Recommend, review, and edit public-facing library web pages
Project Focused Work, including job duties such as:
Serve on library committees or groups as required or needed
Oversee collection and review of unit statistics, analyzing for trends
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Minimum Education and Experience Required
Bachelor's degree plus three or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Knowledge, Skills and Abilities
Experience working in an academic or large public library system
Demonstrated supervisory experience in complex environments
Proven experience in day-to-day oversight of a highly variable workplace
Exhibit strong analytical skills
Proven ability to apply sound judgment and seek constructive solutions to problems
Knowledge of copyright best practices as needed for work in interlibrary services, course reserves and digitization requests
Skilled in dealing with financial systems and managing budgets for materials and personnel
Background in managing projects with help from individuals and as part of a team
Ability to take initiative, plan and prioritize work, and meet deadlines
High degree of comfort and the use of computers in a networked environment for word processing, spreadsheets, database management, financial systems, and communication
Demonstrated ability to learn and synthesis new information quickly
Possess strong communication skills in English
Ability to push a cart weighing up to 650 lbs that requires an initial push force up to 70 lbs
Ability to work in an environment that is dusty and or moldy
Ability to lift books that are up to 10 pounds
Ability to kneel and reach
Must be able to stand for many hours
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, https://adminguide.stanford.edu/
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions.
We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, and course auditing. Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Choose from hundreds of health or fitness classes at our world-class exercise facilities. We provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
Why work at Stanford?Stanford University has changed the world, over and over again.We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.At Stanford you'll work with bright, diverse, dedicated people. You'll find encouragement to learn and grow. You'll enjoy excellent benefits and an outstanding environment. How will it change you?