Job Summary: Manage the day to day operations of the front office, supervises student workers and works to improve efficiency of office processes and procedures.Essential Duties: Hire, train, and supervise front desk personnel including student and full-time staff. Training encompasses ongoing training on front desk processes and expected professional standards of customer service.Provides support and direction to front desk personnel in handling of elevated questions and concerns from students. Oversees the processes at the front desk to ensure a timely completion of student requests.Suggests improvements and new processes that improve efficiency and effectiveness. Assists with departmental queries and collec