Director of Operations and Scheduling - Conference and Event Services
Location: Pittsburgh, Pennsylvania
Required Education: Bachelor’s
Salary: Commensurate w/experience
Higher Education Institution
Internal Number: 10-686
The Director, Operations and Scheduling serves at the system and database administrator of 25Live, the software used for academic and event scheduling on campus. This position approves use of CES-controlled university event spaces, organizes the master calendar process for events on campus, coordinates event coverage, oversees CES-controlled facilities operations, and manages the event operations budget. This position will also manage all billing and invoicing for in-house services, and provide support for Conferences billing and contracts.
As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.
New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact [email protected] Employees with approved exemptions will be required to be tested on a regular basis. DUTIES AND RESPONSIBILITIES:
Oversees, monitors, and maintains systems employed by the department. Serve as lead 25Live systems administrator and departmental website administrator. Serve as project manager for system implementations. Research and make recommendations to improve workflow and business processes.
Oversees the operations for all Conference & Event Services controlled spaces. Develop, monitor, and enforce campus-wide room scheduling policies and procedures. Assist the AVP with departmental initiatives and strategy implementation. Supervise operations staff.
Manages operations budget. Research, processes, and approves new purchases to benefit event operations. Managing internal billing of CES services.
Coordinates on-site assistance and process reservations for all CES event spaces.
Works closely with the Division of Student Life, Facilities, Dining, and other internal and external departments as CES liaison for event and building specific information including construction, maintenance updates, and building access. Ensure that appropriate communications are made to service providers for on-campus events.
Completes other duties as assigned.
Bachelor’s degree in marketing, communication or a related field from an accredited institution. 3-5 years of work experience.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
In depth knowledge of 25Live (or similar scheduling platform) used for academic and event space allocation.
Knowledge of event planning, operations, and execution.
Knowledge of policy development in operations and business process management.
Budget management knowledge.
Strong written and verbal communication skills.
Effective supervisory skills.
Exceptional analytical, time management, and organizational skills.
Ability to plan and manage multiple projects simultaneously.
Ability to work successfully with frequent interruptions.
Highly detailed and processed oriented.
Ability to work independently, as well as in cross-functional team environments.
Ability to remain calm and react quickly in high pressure situations.
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.