This is a fully benefited, full-time Harvard University position that has been funded through June, 2023. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
This position is responsible for broad range of areas including: client/desktop systems administration, mobile device and print management, high-end executive level in-person and phone support, personal solutions consulting, participating in project implementation, technical training and knowledge management, security administration, and support of the cross-Harvard AD Migration team to consolidate active directories into University Active Directory.
Principal Duties and Responsibilities:
Provide exceptional customer service to Harvard's community by collaborating with faculty, researchers, and staff to enhance productivity, efficiency, and streamline business processes using information technology solutions.
Demonstrate versatility and breadth in technical skills, and the ability to help teams and projects successfully accomplish their objectives.
Support Active Directory migration efforts by communicating and coordinating with end-users (schools, faculty, etc.) to set expectations of migration process and requirements, validating machines have all required software/functionality configured prior to being migrated, and independently troubleshooting and resolving migration issues and any post-migration tickets as they arise.
Recommend equipment and application purchases for customer base. Explore, test, and implement new IT solutions and services as required, with the goal of standardization.
Standards and Process Development: Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.
Assess, QA, document, and train on desktop and applications solutions.
Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail.
Provide assistance and support for security administration, mail, file servers and assisting users with backup and recovery.
Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
Identify research, diagnose and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems functions
Continually research, evaluate and provide documented recommendations for new technologies and tools within the Information Technology field.
Present technology roadmaps to members of technology management as well as business partners.
Provide second and third tier support for installation, implementation and troubleshooting of complex hardware and software issues to both Desktop support and Helpdesk teams.
Provide technical expertise and mentoring to other IT Services and Support staff.
Participate in project team meetings to communicate status, coordinate efforts, and share learnings.
Please provide a cover letter with your application.
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
More about HUIT: Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.
IT Academy (designed for IT Staff): HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Total Rewards: Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:
Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org
Transportation: 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Accessibility: Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Salary Grade: 056
Union: 55 - Hvd Union Cler & Tech Workers
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
Must have at minimum 4 years' experience with Macintosh and Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
Must have Mac, Windows and networking skills.
Must have related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and IE).
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
BA/BS degree or equivalent preferred.
Broad software application skills desired. Demonstrated ability to master new software applications and technologies.
Must possess clear/precise written/oral communications skills, ability to interact with technical staff and work in a team-oriented customer focused environment.
Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.