Indiana University Purdue University Indianapolis (IUPUI)
Application
Details
Posted: 22-Jun-22
Location: Bloomington, Indiana,
Type: Full-time
Salary: Open
Internal Number: 299303
Department
SICE ADMINISTRATION (BL-INAD-IUBLA)
Department Information
The Luddy School of Informatics, Computing, and Engineering is seeking an IT professional to join it's IT team. The Luddy School manages one of the largest computing environments at IU Bloomington, including Windows, Linux and Mac systems supporting research, educational and business environments.
Our team values friendship, camaraderie, and healthy and flexible work / life balance. We look forward to meeting with qualified candidates to fill this key position on our team.
Job Summary
Department-Specific Responsibilities
Installs, maintains and troubleshoots Windows-based computers as well as applications, printers, digital signage systems and general IT hardware.
Assists Senior Systems Administrator with day-to-day maintenance tasks including but not limited to systems deployment, patching, monitoring, reporting, design, documentation and other duties as they arise.
Provides support to various computers labs within the School, maintaining a productive working relationship with School lab staff and IU Classroom Technology staff.
Assists with software deployment and configuration.
Coordinates or performs hardware repairs and warranty repairs and replacements.
Uses systems related to hardware inventory, central Windows device management (SCCM) and organizational Windows structure (ADS Group Policies).
Backup to Windows server administration for primary Windows system administrator.
Ensures compliance with IU policies related to computer security, maintenance and deployment.
Maintains knowledge of IU central systems such as OneDrive, Google Drive, Microsoft Office, Microsoft Teams and Microsoft SCCM.
Troubleshoots a wide variety of issues leading to efficient and productive solutions.
Participates as a collaborative and positive team member within a large and diverse IT organization.
General Responsibilities
Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
Communicates effectively with clients in resolving escalated issues.
May provide informal and formal training to faculty staff and students on information technology.
Adheres to documentation standards (issues, resolutions, updates/changes).
Qualifications
EDUCATION
Required
Bachelor's degree.
Preferred
Bachelor's degree in computer science or related field.
Combinations of related education and experience may be considered.
SKILLS
Required
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Friendly and service-oriented.
Excellent organizational skills.
Possesses sound understanding of network fundamentals, and understanding and application of existing industry best practices.
Knowledge and skill in recent Microsoft Office suite.
Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients.
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.
IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.
By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.
