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Cisco Contact Center Operations Engineer
Cisco Contact Center Operations Engineer - Engineer will support all In-Scope Contact Center Technologies, proactively monitor, and quickly respond to application software, hardware, and network Incidents. Candidate must have excellent written/verbal communication skills and work effectively as part of a team. Responsibilities include planning and implementing after-hours changes/upgrades to Voice and Contact Center related applications and infrastructure, completing detailed implantation plans/design documentation, and troubleshooting/resolving complex Incidents. Candidate must be able to provide expert-level troubleshooting, and end-to-end support/resolution of Service Requests. Responsibilities Incident Response / Resolution:


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