This position serves as the laboratory supervisor for five hematology and medical oncology clinics and infusion units, collectively referred to as Community Hematology Oncology (CHO), throughout the Portland-metro area. This position will have the opportunity to work with a team of dedicated laboratory staff in a unit that is actively growing to meet patient needs. The CHO lab supervisor will oversee daily lab operations, and perform bench work as needed to maintain proficiency/competency in technical operations or to ensure lab coverage. The incumbent will have the opportunity to apply innovative and strategic leadership to ensure excellence in lab operations, from cost and quality, to regulatory and patient experience measures.
Function/Duties of Position
This position includes a generous benefits package. Highlights include:
Paid time off (208 hrs./yr. for full-time employment) along with sick leave, and 9 paid holidays
Great healthcare/prescription/dental/vision plan options, some with negligible cost to the employee
Outstanding retirement plans including pension plan options
Substantial TriMet discounts - OHSU campuses easily accessible by TriMet
Manages day-to-day operation of the CHO Laboratories. This includes scheduling, troubleshooting, hiring, disciplining and by working with staff and faculty and Practice Manager to assure optimal workflow, customer service, and highest quality work.
Formulates policies and procedures in conjunction with Laboratory Director and training programs to ensure consistent and reliable operations in all situations.
Reviews policies and procedures with Practice Manager and Laboratory director and writes in standard formats for distribution and implementation among staff.
Models excellent written and personal communication skills by listening, maintaining a positive and helpful attitude and trains staff in these skills.
Serves as a resource for other laboratory and hospital staff.
Maintains and updates knowledge and skills by actively participating in continuing education and conferences.
TECHNICAL SUPERVISION AND COORDINATION:
As direct supervisor of the section, acts as a leader and technical role model for all lab processes, provides training when needed, and maintains current, detailed knowledge of section operations.
Performs and coordinates higher level functions of laboratory including QC and proficiency testing review and corrective action, new test development, advanced staff training, review of staff work, coordination of work assignments, and other as assigned.
Directs or deligates the orientation and technical training of new Lab or MA employees.
Develops training and evaluation guidelines for new employees.
Reviews staff work on a regular basis and provides feedback and technical instruction to the staff where needed for improvement. Keeps lab manager informed of problems.
Communicates changes to policies and procedures to staff, by email, memos or staff meetings.
Insures that safety regulations are met. Informs Practice Manager when safety regulations are not met or new safety issues arise.
Is pro-active in problem solving and planning for the future needs of the laboratory.
Participates in regular bench rotations and provides training where indicated. Creates an environment of continuous improvement for staff.
HUMAN RESOURCES MANAGEMENT:
Designs and implements Laboratory staffing plans which ensure coverage of work, meeting turnaround time goals, and high quality results on all shifts.
Selects employees who demonstrate understanding of organizational culture and job-specific duties.
Takes responsibility for Laboratory and MA staff proficiency; provides continuous feedback, encouragement, and coaching; addresses employee performance problems in an appropriate and timely manner.
Manages human resources according to hospital policies and procedures: 100% of employees receive performance appraisals and mandatory education annually; 100% of employees have a current position description including performance standards, essential job functions, development plans, and competencies.
Manages human resources according to labor laws and collective bargaining contracts with no repetitive violations of contract articles or labor laws or untimely response to filed grievances.
Provides training and development for CHO staff.
Works with staff to recognize team and individual accomplishments, ensures open communication, teamwork, and high level customer service.
FINANCIAL RESOURCE MANAGEMENT:
Works with Practice Manager to develop and monitor section budgets including submitting budget information in expected format and within time lines.
Understands and reviews financial reports regularly; monitors monthly variances using expected format and within time lines; establishes processes in the lab that ensure budget targets are met.
Participates in budget goals, and works with CHO Management to meet or exceed budgeted goals as determined in conjunction with the Practice Manager.
Continually assesses opportunities for increased productivity and efficiency. Financial reports show continuously improving financial picture.
QUALITY AND REGULATORY MANAGEMENT:
Works with staff to ensure compliance with Oregon State, CAP, CMS and other regulatory agency standards.
Develops Quality Assessment and Improvement programs for services according to departmental and CHO Quality Assurance policies.
Works to ensure effective, compliant billing.
Assists in data gathering for quarterly Quality Improvement reports. Submits data when requested and responds to any deficiencies within required timelines.
Maintains personal professional certification and current knowledge of technological and management applications that apply to areas of responsibility.
Assists in the development of section's capital budgets. Projects needs, budgets, and submits proposals within expected format, procedures and time lines.
Manages equipment repair and maintenance according to hospital policies and procedures. Works with staff to ensure optimal quality and functionality of equipment at all times.
Manages current and future space needs according to operational requirements.
Meets all equipment and space-related accreditation requirements at all times.
Attends and participates in section and departmental meetings and task forces, and hospital-wide committees/activities.
Coordinates with Practice Manager and/or site supervisor to responds calls in a timely and appropriate manner.
Performs other duties as assigned by the Practice Manager or CHO Director
Performs requirements for Department Directors/Managers as outlined in the Compliance Roles and Responsibilities in OHSU Hospitals and Clinics, and follows the OHSU Code of Conduct and other hospital policies.
Acts as a leader throughout change process. Engages, encourages, and supports employees, and charts clear direction.
Encourages innovation and is realistic, direct, and honest about challenges.
Understands whole system and how parts work together and works cooperatively with others to use appropriate system, strengths, knowledge, and cooperation to improve performance.
Is inclusive in decision making and maintains alignment of section responsibilities with the larger organization.
Adapts and modifies actions and redirects work of team to meet evolving system needs.
Bachelor's Degree in relevant field and 3 years in a related technician/research position;
AND 2 years of supervisory, lead, or project management experience.
MLS (ASCP) or MLT (ASCP) or equivalent.
Must be able to perform the essential functions of the position with otr without accommodation.
Masters degree in related field.
Experience in a fast paced, multidisciplinary laboratory environment in Hematology/Oncology setting.
This position functions in a laboratory and office environment with possible exposure to biological and chemical hazards. The environment is busy with many possible interruptions, multiple demands and constant interactions with people. This position also covers 5 labs in 5 locations throughout the Portland area and approximately 12 staff.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected] As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm