Details
Posted: 16-Jun-22
Location: Wilmington, Delaware
Type: Full Time
Salary: Open
Internal Number: 15452444
As a Barclays Lead Desktop Product Owner, you will play a critical role in our success by leading and motivating our Scrum teams, as well as by delivering new functionality and providing exceptional value to users and customers. This is an exciting opportunity to lead delivery of several highly visible projects, while ensuring the priorities of the business and team performance are maintained through deployment. Your success will make a positive impact across multiple business divisions and support areas.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
What will you be doing? ??? Planning, leading, organizing, and motivating Scrum teams to achieve a high level of performance
??? Playing a consultative role to put in place the appropriate people, processes, and tools to optimize efficiency
??? Designing and delivering end-to-end agent experience solutions, including desktop landing pages, workflow improvements, case management, best practice desktop principles
??? Being a Subject Matter Expert for programs, projects and business teams across Barclays group who require expertise on how to deliver desktop services and changes
??? Building robust relationships across Barclays US and Group to understand business problems and opportunities for improvement
??? Improving desktop efficiency, Digital Engagement, reduced calls and customer transfers, increased use of automated digital and telephony channels and other cost effective solutions
What we're looking for: ??? Bachelor's degree or higher
??? Three+ years' experience working with Contact Center Desktops (AWS Connect/Salesforce/Jira applications)
??? Solid analytical capability
??? Experience delivering process improvement
Skills that will help you in the role: ??? Exceptional communication, interpersonal and stakeholder management skills
??? Technical / thought leadership in Desktop environments
??? Understanding of process improvement disciplines, such as lean, six sigma
??? Product Owner certification
Where will you be working? Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.