The Presidio Trust is seeking an Associate Director of Project Management Office to lead the organization’s approach to project and portfolio management and resource planning, and drive efficiency and effectiveness with priority process improvements. The Presidio Trust is an innovative federal agency that stewards and shares the beauty, history, and wonder of the Presidio of San Francisco with everyone forever. We’re public servants from many disciplines working toward our triple bottom line – welcoming all people and protecting the planet, fueled by the performance of successful park businesses that earn the money that keeps the Presidio open, beautiful, and free.
The Presidio is truly unique among America’s parks. Long an Army post, today it’s part of the Golden Gate National Recreation Area, the most visited urban national park in the country. It’s a public park and a place where people live and work. And unlike other national parks, the Presidio Trust manages the Presidio with limited taxpayer dollars, funding the park by repurposing historic buildings as award-winning museums, restaurants, hotels, gyms, offices, shops, event venues, and homes.
The Associate Director of PMO will build and manage a small, agile team and an approach to drive results, build capabilities across the organization, and support transformations at the Trust through thoughtful project and change management. They will also contribute to annual strategic planning in collaboration with the Planning & Compliance Department, and lead capacity planning and resource management for the Trust. Our ideal candidate is dedicated to public service, open to learning, and wants to keep changing and growing, just like the park we steward.
This is a full-time role with benefits. Depending on the experience and qualifications of the candidate, this role has the potential to start at a director-level. Applications received by July 6, 2022 will receive first consideration. We are planning to hold the first round of interviews beginning in mid-August. Our target start timing is September 2022.
Lead PMO team and Trust leadership to build capabilities in measurement, process improvement, capacity planning and resource management, project management, and change management that align with the mission, values, and strategic goals.
Create clarity of the Trust’s operating model and end-to-end business processes, and work with business unit and functional leaders to understand key contributions, inputs, and outputs of each Division and the essential hand-offs between Divisions, understand learnings, and adapt and resolve pain points as they arise. Build culture of continuous improvement.
Support Divisions/Departments with priority process improvement needs as appropriate, including current state business process mapping, identifying process pain points and roles and responsibilities, facilitation of process improvement solutions, and development, implementation, observation, and adaptation of process improvements.
Develop meaningful agency health metrics and operational KPIs, in collaboration with Trust leaders, to measure progress to fulfill our mission and strategic goals, and lead creation and maintenance of databases and dashboards to monitor metrics and trends over time.
Improve agency-wide project and portfolio status reporting tools and build understanding among Trust leaders of the enterprise-wide and individual staff impacts and implications of chosen projects.
Develop and manage agency-wide business transformation and process improvement priorities roadmap. Integrate and align this with agency IT roadmap.
Develop, lead and manage agency capacity planning and resource management, process and system/tool. Support the executives and project leads through the process, and partner with finance on related budgeting and risk management.
Lead agency approach to and guide adoption of an easy-to-use change management model and develop change management support processes and tools that integrate with project management, including providing strategic support and coaching to executives and project leads, developing stakeholder assessments, and overseeing change management implementation for priority efforts
Develop, launch and lead the business activity and technology project selection and portfolio management process for the Presidio Trust. This includes creating and leading a cross-functional portfolio review committee.
Develop, lead and manage agency project management methodology, standards, processes and tools. Integrate and cultivate project management best practices in the organization.
Build and sustain excellent working relationships internally across the organization while demonstrating a high-level of emotional intelligence and cultural competency.
Plan and facilitate meetings, workshops, and feedback sessions as needed to execute on measurement, process, project/change management implementation and ongoing learning
Develop PMO Department annual plans and operational KPIs, and manage Department budget
Manage and guide the PMO team, solicit feedback from internal customers and seek, evaluate and integrate best practices to continually improve the performance of the team, and drive continuous process and systems improvement
Contribute to annual strategic planning for the Trust, including collaboration with the Planning & Compliance Department responsible for strategic planning, providing metrics and dashboards as planning inputs, and creation and maintenance of a prioritized list of business activity projects.
Other duties as assigned.
Directly supervises team of two or more full-time professionals or contractors, including project managers, change managers, and process analysts.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Provides feedback and guides professional development of individual staff members.
Plans, assigns, and directs work, and appraises performance.
Authorizes time off and addresses complaints and resolves problems.
Interviews, hires, and trains new employees, as needed.
Bachelor’s degree in Business Administration, Technology, or related field.
10-15 years of experience in organizational planning, metrics, process improvement, project management, capacity planning and resource management, and/or change management fields
Deep understanding of building and running a Project Management Office (PMO) and how to define and connect the department’s contribution within the larger organization
Strong understanding of strategic goal and operational KPIs measurement methodology, process, tools, and monitoring trends
Advanced systems and process thinking skills: ability to identify, prioritize with enterprise context, execute, and lead the Trust to execute on process innovation and improvement opportunities with diverse stakeholders’ input
Superior project management leadership skills and ability to model skills for team development
Exceptional communication, presentation, and facilitation skills
Exceptional business savvy and general management perspective to support team effectiveness and raising capabilities in measurement of progress, process improvement, project management, and change management
Superior and proven ability to navigate ambiguity, adapt to changing priorities, and lead others through change by establishing quick wins and building upon them
Exceptional listening and influence management skills: demonstrated ability to create credibility and trust with the senior executive team, courage to advocate for teams, and to listen and work effectively with individuals at all levels throughout the organization
Demonstrated experience in leadership role designing and leading large, complex programs and driving enterprise transformations
Strong proficiency with resource management tools, as well as analytical and presentation tools such as Excel and PowerPoint, project management/team collaboration tools, and PowerBI or similar data analytic tools
MBA or equivalent strongly preferred
Lean and Six Sigma experience and/or certification(s) preferred
Strong people management experience and track record developing, coaching, training, and building capabilities of a team
Demonstrated team leadership style that:
Fosters collaboration, creativity, and autonomy
Promotes a highly motivated, inspired and connected team and community of practice “ambassadors”
Drives strategic goal and operational KPI results
Models leadership and enterprise maturity, objectivity, good judgement, integrity, calm, clarity, openness to change and new ideas, and adaptability
Demonstrates the Trust core values of Service, Inclusiveness, Stewardship, Responsibility, and Sustainability
A good sense of humor and a passion for the mission of the Presidio Trust
Willingness to both teach and coach as well as roll up sleeves and “just do it” as appropriate.
About the Trust Operations Division
The newly established Trust Operations Division supports both internal and external customers. Its purpose is to enhance the process and systems efficiency and effectiveness of the organization, provide critical support services that make working at the Trust easier, and sustain strong relationships with employees, the public, and key stakeholders. The division includes Administration and Contracting, Information Technology, and the Marketing and Communications Departments, as well as the Project Management Office (PMO).
The Presidio Trust has identified this position as subject to an enhanced employment background investigation which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, driver’s license, and professional credentials. An individual’s granting of a background investigation and resulting report is voluntary, however, employment is contingent upon the successful completion of the investigation. The Trust may refuse to hire an individual, rescind an offer of employment, or review and terminate the employment of a current employee who does not successfully complete a background investigation.
This position will require the completion of the U.S. Office of Government Ethics (OGE) Form 278, Public Financial Disclosure Report, both as a New Entrant into the position and annually thereafter. The purpose of the financial disclosure system is to assist employees and their agencies in avoiding conflicts between official duties and private financial interests or affiliations.
COVID-19 Vaccination Requirement
All Presidio Trust employees must be fully vaccinated against COVID-19 or obtain an approved medical or religious exemption. Employment is contingent upon submitting a COVID-19 Certification of Vaccination or qualifying for an exemption when hired.
The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. Starting pay is dependent on experience. The minimum starting salary for this position is $148,709. To apply, download the application from our website, www.presidio.gov/presidio-trust/jobs, and email the application, a current resume, and a cover letter to our email address listed on our website. Only applications including a resume and cover letter will be considered.
The Presidio is where San Francisco began. This inspiring setting at the Golden Gate was home to native peoples for thousands of years. In 1776, Spain established a military fort on this land. After winning its independence from Spain in 1821, Mexico controlled the post and established a new pueblo nearby called Yerba Buena (later known as the city of San Francisco). In 1846 the Presidio became a U.S. Army post. Generations of soldiers passed through its gates, serving our nation around the world. The Army departed in 1994, and the Presidio became a national park site. Today, the Presidio welcomes all with its beauty, nature, history, recreation, and family activities.