The Associate Director reports to the Senior Director and serves as a member of Student Center Operations and Conferences leadership team. The Associate Director is responsible for leadership and development of staff, daily operations management, and shared direction of a multipurpose student center facility on Temple’s Main Campus. Major areas supervised include the Building Management team, Auxiliary service areas (Game Room, Cinema, Information Desk and Graphics Media Center), and student interns. The Associate Director directly supervises two full time, bargaining unit staff members, and (1-2) student interns, in addition to indirectly supervising approximately 70 student staff in operations and auxiliary areas in the Student Center.
The Associate Director works in collaboration with university partners including housekeeping, university police and security, facilities management, food service & bookstore staff. Partners with a variety of university departments including Information Technology Services, Human Resources, Business Services, and the Controller’s office. This Associate Director needs a deep understanding of social media management and student activities/programming. Provides budget management for the daily operational process in the Student Center. Monitors spending on housekeeping, facilities, maintenance, and security services. Approves purchases by staff. Monitors Operational/service budgets, researches and recommends capital and repair/replacement expenditures. Performs other duties as assigned.
This position supports the mission of the Division of Student Affairs and Temple University, contributes to a positive university experience for every student, and is accountable to all Division of Student Affairs (DoSA) Values: Excellence, Inclusion, Innovation, Integrity, and Respect.
As a department within the Division of Student Affairs, the Student Center serves the Temple University community with a vibrant 200,000 sq. ft. facility that houses meeting and multipurpose areas, student organization spaces, university offices, lounges, study areas, and a variety of campus services such as the Bookstore, The UPS Store, and the Philadelphia Federal Credit Union. Conference Services generates revenue that supports the Division of Student Affairs through sales of bed and meeting spaces in our Residence Halls, the Howard Gittis Student Center and other associated spaces.
Essential Functions of this role:
Facility Operations and Management • Daily operational management of the Student Center with specific focus on facility maintenance, project management, and future planning. • Coordinates and manages building support services with operational partners, including food service (Aramark), housekeeping, maintenance, and police/security. • Approves purchases by staff. Monitor operational/service budgets, research and recommend capital and repair/replacement expenditures. Supervise operational/service area cash flows. Monitors purchasing and inventory functions. Develop and process work orders and/or request for repairs, changes, or improvements to the facility: coordinate and monitor facility renovation/construction projects. • Provides budget management for the daily operational process in the Student Center. Monitor spending on housekeeping, facilities, maintenance, and security services. • Develops and recommends operational/service policies and procedures. Establish service standards and maintain a comprehensive electronic Operations Manual(s). Manage key inventory and electronic access processes for the Center. • Develops and implements assessment tools for Operations including event and service/auxiliary areas. Manage EBI survey process (typically on a 3-year cycle).
Staff Supervision and Management • Supervision, development, and management of two full-time staff (direct)
o Operations manager – Building management o Operations manager – Auxiliary services
• Supervise, development, and management of student intern(s) (direct)
o Social media/marketing o Student staff development
• Creates and implements recruitment, training, development, and evaluation for approximately 70 student staff in the Center. Provide leadership for Operations Managers related to student staff supervision and outcomes for Building Managers, Game Room, Cinema, Information Desk, Office Support, and Graphics Media Center (manager/designers).
Oversight of Auxiliary Units in the Student Center • Supervisory oversight of auxiliary units in the Student Center including the Game Room, Cinema and Graphics Media Center including operations and budget management. • Oversight of business development, marketing and growth strategies for student facing services and programs.
Additional areas of responsibility • Provides leadership and oversight for Student Center programs related to marketing and identity development/branding including social media and web presence. • Serves on the Chief Communicators task force; create marketing partnerships with university and community/local partners. • Liaison with University departments and contracted vendors to coordinate ‘tenant’ and operational partner relationships. • Adheres to all applicable University policies and procedures directly affecting the unit. Assure support and collective conformance with the University’s Affirmative Action plans, goals, and objectives, contractual requirements, and ethical practice standards. • Provides thought leadership and creativity related to student, staff, faculty, and community needs.
Other Duties and Responsibilities
• Provides leadership and support for Temple University’s involvement in Association of College Unions International (ACUI) and other associations as appropriate. • Provides active referrals to university support services (i.e., counseling, housing, financial, behavioral) for students as needed. • Communicates effectively and provides feedback to the Director to maximize efficiency and effectiveness in program/service delivery. • Adheres to all applicable University policies and procedures directly affecting the unit. Assures support and collective conformance with the University’s Affirmative Action plans, goals, and objectives, contractual requirements, and ethical practice standards. • Serves as a representative to campus/University committees as assigned. • Performs other duties as requested/assigned.
Demonstrated event planning/management, staff training and development, budget oversight, social media management, facility management, project management, and assessment skills.
Strong leadership, supervisory and managerial skills.
Proficiency in Microsoft ecosystem software, Google Docs, and student organization management software.
Excellent time and organizational skills, along with the ability to work independently and efficiently.
Strong interpersonal, oral, and written communication skills, along with the ability to effectively interact with a diverse population of students, parents, and staff.
Ability to manage multiple collaborative projects and systems in a fast-paced environment.
Demonstrated understanding of student development theory, student employment outcomes in higher education settings, and knowledge of higher education student programming, well-being, and engagement theories.
Ability to work and contribute to a positive, energetic, and fast paced environment, multi-task, resolve conflicts, collaborate, and communicate effectively verbally and in writing.
Ability to work as part of a team.
Familiarity with programming and marketing concepts relative to implementation of activities, events, and campus programs.
Ability to work some nights and weekends for events.
Ability to travel between multiple campuses, at least once a month.
Ability and willingness to maintain a positive and objective customer service approach and attitude even when confronted with difficult situations.
Ability to prioritize well and focus on completion of tasks and objectives while under stress of sometimes challenging work schedules.